havens1515 · IT Service Desk Manager · ✭✭✭✭✭

• Activity
• Posts64
• Comments116

Discussions

• 23

  Up
  Allow changing the color of custom states

  22 views 6 comments 23 points Most recent by swgi_sartori March 18SolarWinds Service Desk (SWSD) Feature Requests
• 3

  Up
  Allow "Require Subcategory" to be per-category

  1 view 2 comments 3 points Most recent by havens1515 March 10SolarWinds Service Desk (SWSD) Feature Requests
• 1

  Up
  Allow "'Assigned to' field displays only users and queue members" without "Group Assignment" enabled

  25 views 0 comments 1 point Most recent by havens1515 November 2025SolarWinds Service Desk (SWSD) Feature Requests
• 7

  Up
  Add "Not Equals" filters in Reporting

  2 views 1 comment 7 points Most recent by havens1515 September 2025SolarWinds Service Desk (SWSD) Feature Requests
• 4

  Up
  Approval Reminders - Reflect Business Days

  1 view 0 comments 4 points Most recent by havens1515 September 2025SolarWinds Service Desk (SWSD) Feature Requests
• 6

  Up
  Add option for "commenter" is "in CC" in Automation Rules

  20 views 3 comments 6 points Most recent by havens1515 September 2025SolarWinds Service Desk (SWSD) Feature Requests
• 5

  Up
  Ability to Verify Custom Field Input with RegEx

  13 views 4 comments 5 points Most recent by havens1515 August 2025SolarWinds Service Desk (SWSD) Feature Requests
• 11

  Up
  Add Multi-select User Field for Service Requests

  10 views 1 comment 11 points Most recent by jhaynes August 2025SolarWinds Service Desk (SWSD) Feature Requests
• 1

  Up
  Ability to create exportable forms from Service Requests

  0 views 0 comments 1 point Most recent by havens1515 July 2025SolarWinds Service Desk (SWSD) Feature Requests
• 5

  Up
  Allow priority to be set on Service Catalog Items

  10 views 1 comment 5 points Most recent by Joeystone1221 July 2025SolarWinds Service Desk (SWSD) Feature Requests
• 7

  Up
  Create a "Reminder" in Processes

  0 views 1 comment 7 points Most recent by mark01010 July 2025SolarWinds Service Desk (SWSD) Feature Requests
• 6

  Up
  Allow multi-select for actions like merging

  1 view 2 comments 6 points Most recent by pabely May 2025SolarWinds Service Desk (SWSD) Feature Requests
• 7

  Up
  Allow multi-select for actions like merging

  7 views 1 comment 7 points Most recent by havens1515 May 2025SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Improve search when merging incidents

  1 view 0 comments 4 points Most recent by havens1515 April 2025SolarWinds Service Desk (SWSD) Feature Requests
• 2

  Up
  Add Priority to SLAs

  1 view 0 comments 2 points Most recent by havens1515 March 2025SolarWinds Service Desk (SWSD) Feature Requests
• API Commenting Multiple Times

  Answered ✓ 11 views 1 comment 0 points Most recent by havens1515 March 2025SolarWinds Service Desk (SWSD)
• 2

  Up
  Automatically Close Requests with Satisfied CSAT

  1 view 1 comment 2 points Most recent by havens1515 March 2025SolarWinds Service Desk (SWSD) Feature Requests
• 14

  Up
  Add Automation for Tasks

  21 views 6 comments 14 points Most recent by havens1515 March 2025SolarWinds Service Desk (SWSD) Feature Requests
• Allow re-open of Resolved tickets but not Closed

  Answered ✓ 202 views 1 comment 0 points Most recent by havens1515 January 2025SolarWinds Service Desk (SWSD)
• 5

  Up
  Add Groups to Service Provider

  2 views 2 comments 5 points Most recent by havens1515 December 2024SolarWinds Service Desk (SWSD) Feature Requests
• 9

  Up
  Ability to change "Approve" and "Deny" buttons on approval step in process

  2 views 0 comments 9 points Most recent by havens1515 November 2024SolarWinds Service Desk (SWSD) Feature Requests
• 3

  Up
  Add Ability to Change "Primary" Service Provider

  0 views 0 comments 3 points Most recent by havens1515 November 2024SolarWinds Service Desk (SWSD) Feature Requests
• 5

  Up
  Change where Runbooks are Stored

  1 view 1 comment 5 points Most recent by ChuckZane October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 4

  Up
  Allow non-licensed Users to see Tasks in Ticket View

  11 views 0 comments 4 points Most recent by havens1515 October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 10

  Up
  Set Different Business Hours for Different Service Providers

  11 views 1 comment 10 points Most recent by Davidsk October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 4

  Up
  Allow New Service Request from Agent ("Platform") View

  0 views 1 comment 4 points Most recent by Anita-K September 2024SolarWinds Service Desk (SWSD) Feature Requests
• 10

  Up
  Allow using Response Templates in Resolution

  1 view 0 comments 10 points Most recent by havens1515 June 2024SolarWinds Service Desk (SWSD) Feature Requests
• 20

  Up
  Add Conditions based on Date Fields

  33 views 5 comments 20 points Most recent by dvalent1 June 2024SolarWinds Service Desk (SWSD) Feature Requests
• 4

  Up
  Add Per-Ticket Option to Not Notify Requester of Ticket Closure

  0 views 1 comment 4 points Most recent by lb9 May 2024SolarWinds Service Desk (SWSD) Feature Requests
• 3

  Up
  Add Freeform List Variable Type for Service Requests and Changes

  2 views 0 comments 3 points Most recent by havens1515 May 2024SolarWinds Service Desk (SWSD) Feature Requests
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