Allow changing the color of custom states

When creating a new status, the color seems to be chosen at random. This could lead to some mismatched color / word combinations. For example, We have a status of "Customer Responded" which is a light orange color. It would make more sense for this status to be more of a blue or green. This "Customer Responded" color is a similar to the color of our status of "Need More Information". This color makes sense for the "need information" status, as orange is a color that indicates waiting, or a warning state. But it does not make sense for when the customer has responded to a ticket. (And I'm sure there are many other examples out there.)

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Comments

JDobbsy1987

I also requested this in - thwack.solarwinds.com/.../set-state-colours

JDobbsy1987

in 2021*

havens1515

I upvoted yours as well

ChuckZane

Another good use case for permitting user to custom select colors for each state: We have several varieties of Hold states such as Hold for Approval, Hold for Budget Approval, Hold for Scheduling I would like all hold states to be the same color. We also have numerous "waiting on" states such as Waiting on Repair, Waiting on Vendor, Waiting on Support, Waiting on Staff Response, and Waiting on Parts, and these states should also all have the same color coding. Finally, states which are tied to SLA measures such as New, Pending Assignment, and Assigned need to have brighter colors to draw attention. Currently, ours ended up pale blue and pale purple - doesn't really grab your attention. I hope this one gets some traction soon!