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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
Service Desk Newsroom
Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Dashboard widget Tasks - My Team does not show open tasks for groups assigned to me
Hi, I am unsure if I am doing something wrong or dashboard widget not working as should. My role is Administrator and I belong to three groups. When I attempt to add a task widget to my dashboard I select My Team Tasks the widget is added but only shows technician in one group and nothing from to other two groups that have…
Incident relationship based on fields value
Hello everyone, I am currently working on an automation use case in SWSD and would like to know if the following scenario is possible or if there are recommended best practices. Use case: We want to automatically create a relationship between two incidents based on matching field values. Example: Incident X contains field:…
RegEx for Automation Rules
Hi, I have been given a new role, and part of that is doing more automation within Solarwinds. I have a very crude knowledge of RegEx and have gotten some automations working, but I am wondering if anyone has any good learning modules for RegEx in general, and more specifically for how Solarwinds handles it. I want to make…
Related Assets
I have enabled Related Assets, is it possible to make this required or added by default?
Configuration Items
I was looking around the platform and noticed the Configuration Items section. From the looks of it, it looks a database of any objects (users, devices, etc.) in our platform. I noticed for users, when I click on the edit button to the right, I get a 401 error indicating that I don't have the right access despite being an…
Quick Filters broken on Group Assignment
For some reason the Group Assignment dropdown on the new Quick Filter menu is showing the Me option this should not show here nor does it do anything.
Integrations with Hudu
Hello there! I'm new to the scene with limited knowledge of Solarwinds but thrust into the IT Manager role here. We currently use Hudu for our IT documentation but looking for a way to integrate this with Solarwinds. Main goal is to either on certain cat/sub to generate a pull from hudu to the ticket itself. I haven't set…
Mise à jour
Salut à tous. J'aimerais savoir comment passer de Solarwind Web Help Desk 12.8.0 à la version actuelle.
Changement de langue
Salut à tous. J'aimerais savoir comment changer la langue de Solarwind Help Desk (version 12.8.0) en français.
search function
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?