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I have been adjusting roles and automation rules trying to find a good way to restrict changes to the priority of a ticket unless you are a member of a specific group. We want changes to priority changes to only be allowed by a small group of agents or managers. Does anyone know of a way to do this?
I have a Service Catalog item that includes several fields controlled by a Logic Form. The Logic Form uses one main (parent) field to determine which dependent fields should be displayed. Some of these dependent fields are shared across different values of the main field. The issue is that when the main field changes, the…
Our Team is seeing an issue where Tasks created in an incident that is under a Group Assignment are auto-completing themselves within the minute they were created. When we remove the Group Assignment and add a task it holds, and still holds if we add the group after the task. We have Category triggers and Automations that…
I have automation rules that seem to have stopped running consistently. Is there a way to trigger them manually for testing?
I get users, just never more than 99. curl-H "X-Samanage-Authorization: Bearer xyzxyzxyz"-H "Accept: application/vnd.samanage.v2.1+json" -H"Content-Type: application/json" -X GET https://api.samanage.com/categories.json
Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
We have found a number of emails that I would expect to have generated Incident Tickets, didn't. I'd like to see why they didn't. Is there a place where I can see how an email was processed and why it didn't get created?
I recently added an agent to an HP Laptop that was connected to an HP Thunderbolt Dock, and connected to the dock was an Ethernet connection and two external 27" monitors. the Laptop, the Ethernet Connection (IP), and the Two Monitors were captured. But the Dock was not. How do I get the Dock captured as well?Specifically…
Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
I am making a Powershell script to add hardware items from a spreadsheet to Solarwinds Service Desk Assets. In making my test script, I try to write a test item via POST request to the other_assets.json with the following script, but I receive a 422 error. Can you please help verify I am providing the correct input? —…
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