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I've done some digging in the forum and I've seen a few folks prompting the ability to create/update/etc tasks via automation rules. This would be super nifty to be able to do, unless there is something I'm missing. Still new to the platform, so I wouldn't be surprised if I've skimmed over something.
So i have added script that will allow me to import from excel info for other assets and it creates the assets fine. In the CMDB ci Types i added a new custom field of MAC Address to the Other Asset type and it shows up and i can add info to it. I have manually created assets and entered info on them in the right side menu…
Whenever we create a new Task on a ticket (not through a workflow, just by clicking the "Add Task" button), it sends the email and then immediately autocompletes, without the agent interacting with either the email or the ticket. I confirmed the setting "Auto set state to Resolved at workflow completion" is disabled.
I am wondering if anyone has any issues with CI's being attached to incidents when they are created? I have my orion connection setup but i'm seeing online that the instructions to automatically map thru the self hosted integration is a bit different. My orion connectors are located under Discovery and assets, not in the…
Currently I'm integrating the SolarWinds Service Desk connector to my product known as OpsHub Integration Manager, for integrating and migrating SolarWinds SD's entities like Incident, Problem etc. to the target ITSM systems like ServiceNow, Jira etc. Now for this I want to get metadata details for all the available system…
Is there a setting to show the bell icon in the top-right corner like in the agent view? I user is asking if there is a way to have notifications on the Service Desk site instead of just receiving an email. Agents have this bell for notifications but I don't see an option in the settings to show that for the user view.
I don't know about the rest of you, but I'd sure rather have issues fixed before developers focus on AI and new features. I have reported tickets on some of these and it has been months: 1 App drop down menu not showing full results, only shows first page full but you can't scroll. But if you search for what you know is…
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
We have an ESM setup where IT and a non-IT dept will be using the the SWSD platform for managing separate tickets. As IT we'll have some but not all IP based assets, but the non-IT group will need to manage a lot of non-IP units. What we need to figure out, is how to either create a custom form that can be used for asset…
We currently use SSO. Can an additional email be configured in the SolarWinds system so the updates (ticket assignments/comments) can go to an external email as well?
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