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How can I configure process automation to update the service catalog ticket title with the Requester's name? I tried using the {{requester_full_name}} variable, but the user never shows up in the title, it's just blank. Other custom fields work fine. Any ideas?
Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
SSO works fine for desktops but we are rolling out mobiles, we have downloaded the app but we cannot get single sign on to work for our mobile devices. Microsoft throws the error. Is this because the mobile devices are outside the domain and therefore we are managing the reply URL and why is it referencing solarwinds.com…
I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal. The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and…
I have a problem that I think might end up being a feature request. When you relate items in SWSD (doesn't matter if it's relating incidents, changes, problems, whatever), this activity does not update the updated_at field for either related item, nor does it generate any audit log. This is currently wreaking havoc for…
I am tasked with a PC age report. How is everyone accomplishing this task? API? Thanks
I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no…
I don't know about the rest of you, but I'd sure rather have issues fixed before developers focus on AI and new features. I have reported tickets on some of these and it has been months: 1 App drop down menu not showing full results, only shows first page full but you can't scroll. But if you search for what you know is…
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
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