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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Can Incident Requester see progress on Tasks?
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
Incident are Showing UTC time instead of the Localtime
We have configured integrator for solarwinds HCO to SWSD as per the document. The incident created time is in UTC rather than IST . Is there a work around for this ?
Queue Management
Is there a way for a queue manager to see what agents are available?
Auto Post Notification after Task Completion
Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
Agent discovery as per organization created
I was just wandering if there is any option to generate discovery agent as per the organizations(sites) created inside account. These will benefit for us to have clear asset details for records.
API for fetching the custom and system fields meta for entities
Currently I'm integrating the SolarWinds Service Desk connector to my product known as OpsHub Integration Manager, for integrating and migrating SolarWinds SD's entities like Incident, Problem etc. to the target ITSM systems like ServiceNow, Jira etc. Now for this I want to get metadata details for all the available system…
Linking CI's to Incidents
I am wondering if anyone has any issues with CI's being attached to incidents when they are created? I have my orion connection setup but i'm seeing online that the instructions to automatically map thru the self hosted integration is a bit different. My orion connectors are located under Discovery and assets, not in the…
How can I add logic
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
SWSD API integration
Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
Ticket open by technician
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks