Get the latest news about SolarWinds Service Desk (SWSD)
Ready to get more out of your service desk? Join us on June 23 for our SolarWinds® Service Desk Quarterly Update, where we’ll showcase our latest product enhancements designed to streamline your workflow. This is a practical, hands-on session built to guide you through our newest releases and give you an exclusive look…
I know I can export all the columns and discrete data points stored in Solarwinds for contracts, but my leadership is looking for an export of all the document attachments stored in each contact. Does anybody know of a way to do that in mass? Thanks! Wendy
How do I transition Incident state via the API? A PUT requires a new state_id, but there seems to be no way to obtain the list of permitted ids. I've tried low integers (up to 40) but all refuse. https://apidoc.samanage.com/#tag/Incident/operation/updateIncidentById Thanks!
I'm trying to create an approval process where my Process workflow uses a Condition Set on a Number field but the only operators available are 'Equals' or 'Not Equal'. Is there any way to achieve either Less Than, Less Than or equal to, Greater Than, or Greater Than (or equal to) conditions?
Hello, Looking to get set up with the Samanage integration - I've done the set up but we haven't gotten any notifications yet even though new incidents have been created. Is there something I'm missing? And does the new release Slack notifications located under your profile use the other Solarwinds Service Desk app? I'm…
So, I’ve begun testing with the API, but even with a base url of our Sandbox environment, I always retrieve data from our Production environment.Either I’m doing something wrong, totally likely, or it’s just not possible? Please let me know either way, or point me to specific documentation on how to access the Sandbox API.…
Hi, I am unsure if I am doing something wrong or dashboard widget not working as should. My role is Administrator and I belong to three groups. When I attempt to add a task widget to my dashboard I select My Team Tasks the widget is added but only shows technician in one group and nothing from to other two groups that have…
Hello everyone, I am currently working on an automation use case in SWSD and would like to know if the following scenario is possible or if there are recommended best practices. Use case: We want to automatically create a relationship between two incidents based on matching field values. Example: Incident X contains field:…
Hi, I have been given a new role, and part of that is doing more automation within Solarwinds. I have a very crude knowledge of RegEx and have gotten some automations working, but I am wondering if anyone has any good learning modules for RegEx in general, and more specifically for how Solarwinds handles it. I want to make…
I have enabled Related Assets, is it possible to make this required or added by default?
It looks like you're new here. Sign in or register to get started.