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Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
I was just wandering if there is any option to generate discovery agent as per the organizations(sites) created inside account. These will benefit for us to have clear asset details for records.
Currently I'm integrating the SolarWinds Service Desk connector to my product known as OpsHub Integration Manager, for integrating and migrating SolarWinds SD's entities like Incident, Problem etc. to the target ITSM systems like ServiceNow, Jira etc. Now for this I want to get metadata details for all the available system…
I am wondering if anyone has any issues with CI's being attached to incidents when they are created? I have my orion connection setup but i'm seeing online that the instructions to automatically map thru the self hosted integration is a bit different. My orion connectors are located under Discovery and assets, not in the…
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
I'm new here, so I apologize if I post in the wrong place. I have a question: How do I run an employee report? It's the end of the year self-evaluation, and I want to compile a report of all the tickets I've closed over the year. My company doesn't focus on the time spent on tickets or any other metrics; I simply want to…
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