I would love to see a Time Based Condition in Automations so that we can only have certain automations run on specific days during specific times. This would allow us to have Critical tickets send emails out for afterhours support and not during the work day. Couple of screen shots below for an example. allow automation to…
Larger entities (clients) often want the same subcategories in multiple categories. Currently there is no way to copy subcategories from one category to another. This would seem like a common issue.
Here is the issue I'm facing. I created a custom service request form where the requester can request a "thing". I wanted the user to be able to specify the approver via a custom field (user selection) called "Approver" since the approver isn't always their next level supervisor or manager. I then use the custom field…
The ability to make the plans in change to be mandatory fields
The Virtual Agent on the landing page should be able to search all of the sub portals for information, or the ability to select which portal you want it to search in. Right now, it appears that it is defaulting to one portal and only searching across that one for results. Since this is at the higher Landing page level, it…
It would be great if the Organization landing page you had the ability to search 'Knowledge Articles' across all of the sub portals your user has access to via the "What can we help you with" search option like you can in the sub portals. This would prevent articles from having to exist in multiple portals if there are…
It would be great to be consistent with the naming of solutions or knowledge articles. When you are in the platform they seem to be referred to as solutions, when you switch to the Portal they are referred to as knowledge articles. I would prefer that they are consistent on both ends. I would lean towards calling it a…
Many users are entering the full incident description into the Subject field instead of the Description field. To help guide user behavior and improve data quality, could you please add an option to set a character limit or make the Subject field a short text field? This would encourage users to enter a brief summary in…
It would be really awesome if there was a way to integrate SolarWinds with the Power Automate/Apps platform of O365. This would allow us to create more robust automations with SharePoint and the workflows there. We are working on using webhooks to integrate and custom programming, but it would be great if it was out of the…
A full reservation where asset(s) can be temporarily checked out to a client for a predetermined amount of time (date/time to date/time). If the reservation item(s) is not returned by the due date, the system automatically sends a reminder email to the client. Similar to the feature that is present in Web Help Desk (WHD).
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