Currently, blocked lists are a feature on SWSD that allows for admins to add addresses or domains that they want to block from emailing our SWSD instance. A great feature that exists in WebHelpDesk is the ability to add an entry onto the blocked list with regular expressions. For example, if one wanted to block ALL emails…
This is related to this post: https://thwack.solarwinds.com/discussion/151805/updated-at-does-not-get-updated-when-relating-items#latest There is currently no change signal when items are related (or unrelated) to other items (changes, tasks, releases, incidents to other incidents, etc). Because of this, solutions that…
I would love a place that, as an admin, I could see all of the views that agents have created. This would allow me to see if views are being duplicated and streamline things.
Can we restrict catalog items to specific groups? For example only users that are part of a payroll group should be able to make a service request for a certain type of IT / Technical action.
Looking to get that values a user enters in a service catalog field (the date/time) field to be able to use that date/time as an actual trigger for automation. My use case scenario is for onboardings and offboardings we have 'immediate' and 'schedule', if schedule it reveals the date/time field. I use that field in the…
Would be great to bulk download each individual solution as a PDF all at once. At the moment, downloading each solution one at a time for hundreds takes too long to complete.
Let's add exceptions or conditional logic to the automation rule builder. I created a keyword automation rule to find any word in a ticket that says 'SAP' and assign it to a group. Problem is it is assigning things it should, ex some managers have SAP in their title in their email signature and it's giving false positives.…
Guys, please I beg of you to add grouping functionality to the ticketing screens. Searching and filtering are ok, but all I have is a wall of tickets and its hard to see who has what tickets, who's working on it without grouping the 160+ tickets that come in. I'd like the groups to be collapsible. For example: I'd like to…
Not sure if this is possible already or not. I haven't been able to find the ability to do so. It would great if you could exclude certain "Popular Services" from the portal view that the end-users see. Often times I will be doing on-boarding for a new hire and one of the popular services is "Terminate Employee". It would…
It would be nice if we could "pin" tickets to the top of the list of Incidents. This would be handy for tickets that were submitted well in advanced of their deadline or to highlight critical tickets. It would also be nice if there was a way when a ticket is set to the Scheduled status if we could set at date/time where an…
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