When creating an automated rule, it's not possible to send an email to a commenter. This is necessary, for example, when someone adds a comment to a closed or resolved ticket and needs to be informed that their comment may remain unread.
It would be great to see the Group assignment field be made available in the mobile app.
Add separate columns to reports to show which SLA (resolution or response) was breached, and the time it was breached.
For reporting purposes, customer (Persistent) is looking for the Source Column to show in the CMDB like it does for Computers and Network Discovery.
It would be great to be able to pull variables for notifications to show who has completed an approval. Currently today you are unable to do so, having this would allow users to know who has completed their approvals.
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Settings > Service Desk > Notifications > Custom Notifications Please give us the ability to rename and clone custom notifications once they're created.
We have employees that are in multiple departments. It would be helpful to have the option to have SWSD automatically create departments if a user is provisioned with a department that doesn't exist in SWSD. As it stands, the users with departments that do not exist in SWSD are unable to be created, if they do not already…
Add Ability to admins\Users to manage Fields customization in the Portal View. Currently its just limited fields and can't change it.
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