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Allow "Require Subcategory" to be per-category

There is currently an option within each instance that "Subcategory is a mandatory field", which requires a subcategory when creating a new ticket. (Service Desk → Categories)

This is very limiting, as not all of our categories even HAVE subcategories. If we enable this, you can't submit a ticket within a category which doesn't have subcategories. (This, in itself, seems like an oversight in my opinion.)

It would be nice if I could decide for each category if I want to require the selection of a subcategory.

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Comments

lectrogb

The subcategory does not have to be mandatory. The toggle switch is below the list of categories that you've created on the same page.

havens1515

I know. But if you do make it mandatory, it's mandatory for ALL categories. I can't require a subcategory be entered for say "Software Request" but allow for no subcategory for a category like "Training."

If I make subcategory mandatory, it's mandatory for ALL tickets. If I make it not mandatory, there is no way to ensure that the data is entered on the categories that should always have a subcategory entered.

Allowing me to require subcategory be entered for certain top-level categories would allow for both of these situations to be remedied. I can have a ticket under "Training" not require a sub-category, and also make sure that any ticket for "Software Request" does correctly get a sub-category applied.