Each Service Catalog Item should be able to have a priority set to that request.
For example, a Password Reset may be a medium priority, while a software upgrade might be a low priority.
Right now, the only way to set this priority is to have a step in the process to set the priority. However, this is not ideal for a request which does not really need a process. It would be nice if this could be a field that could be set (like category, default assignee, etc.) for each catalog item.
Also, it would be even better if Expected Delivery Time could be attached to this priority. If it's a low priority, default the the expected delivery time to a certain value - say 5 business days - and if it's a medium priority, default it to a different value - maybe 1 business day. These values would have to be user configurable as well.