Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
When merging a ticket the one being merged unless filled in will be closed missing information. Since the ticket is being merged why not let it gain the (site, department, category, subcategory, and assignee)? This would not leave me having to fill in a number of tickets about to be closed, and does not fill my SLA full of…
This could be a little risky, but it would be nice to allow the merge function in automation rule actions.
User would like to opt out of receiving Service Desk satisfaction surveys, but there is no mechanism to do this under the individual notification settings or on their behalf in the admin controls.
As we ignite the engines for a new year of exploration, we’re taking a strategic pause to ensure our trajectory is perfect. While our standard mission modules are being recalibrated for the next stage of our journey, we’re handing the controls over to you. Before we launch our full 2026 mission schedule, we need a Status…
Hi Team, I am currently automating map creation using a Python script in conjunction with the Orion SDK. While I am able to generate the maps successfully, they are all being created with the same GraphPOID. This issue is causing problems with map status monitoring and results in references in a parent map pointing to a…
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
Hi THWACK Community, We ran into a serious mismatch between SolarWinds documentation and real product behavior for Anomaly-Based Alerting (ABA). Docs say: SaaS license is not required after Platform Connect. Based on this, we committed the design to our customer. Reality per Support & Account Team: ABA stops working unless…
All other areas of SWSD allows end users to copy/paste an image into the comment box. Chat doesn't have that ability, end users can only submit an attachment, that is a pain. This request is to allow end users to easily copy/paste into the chat.
Informational pop ups that can be triggered when selected ticket fileds are selected
I’d like to request support for Post-Quantum Cryptography (PQC) in Serv-U, with a primary focus on the HTTPS/TLS layer. As NIST standardization of post-quantum algorithms progresses, we’re starting to plan for long-term crypto agility and protection against future quantum-capable adversaries. Having PQC-capable TLS…
could we please get the incident volume breakdown report (all reports really) key colors to be from largest to smallest like the report is setup
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