What We're Working On for SolarWinds Service Desk Last Update: August 25, 2025 Recently Released Strengthening the ITSM Core Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6 Dark Mode August 17 Approval Reminders May 18 Redirect users from VA to the portal to…
Spring is in full swing here in the northern hemisphere, and we’ve kicked off the 2026 SolarWinds World Tour with style! We’re enjoying sharing updates and connecting with you in person. If you're curious if you'll enjoy it, see what your peers have had to say about their experience here. Check out what’s planned for more…
We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.1 is now available on the SolarWinds website and through your customer portal. This is a major update to WHD, designed to deliver a modern, intuitive experience while addressing long-standing limitations. This transformation is more than just a facelift;…
Greeting SolarWinds Community We are investigating what appears to be a SolarWinds Platform 2026.1.1 issue involving Hardware Health polling on Additional Polling Engines (APEs), and I wanted to reach out to the community to see if others are experiencing similar behavior. Environment: Large distributed Orion / SolarWinds…
Salut à tous. J'aimerais savoir comment changer la langue de Solarwind Help Desk (version 12.8.0) en français.
Hi Team, I'm new to running SWQL/SQL queries. I would like to write a SWQL/ SQL query that shows you all of the enabled alerts with alert message,severity,ObjectType,ObjectName . If it is a Node,then I need to have the following info - Node IP Address - Node Name - Node Status - Severity and if it is an Interface -…
Hello everyone, I am currently working on an automation use case in SWSD and would like to know if the following scenario is possible or if there are recommended best practices. Use case: We want to automatically create a relationship between two incidents based on matching field values. Example: Incident X contains field:…
Hello there! I'm new to the scene with limited knowledge of Solarwinds but thrust into the IT Manager role here. We currently use Hudu for our IT documentation but looking for a way to integrate this with Solarwinds. Main goal is to either on certain cat/sub to generate a pull from hudu to the ticket itself. I haven't set…
For some reason the Group Assignment dropdown on the new Quick Filter menu is showing the Me option this should not show here nor does it do anything.
Hi there, i would be grateful if anybody could let me know as much as posible about cibersegurity tools integrated in solardwinds and also about compliance in ESM and SCM, thanks in advance
Please add the ability in Edit Node for us to be able to override Disk Usage warning and critical general thresholds like we can for; CPU Load, Memory Usage, Response Time and Percent Packet Loss.
Some of your templates are very old, I don't see any for: Window server 2025 Exchange server SE More specifically, a template for Exchange server SE self-signed certificates such as for? (Ideally, to alert when the cert is about to expire, 60, 30 and 7 days out.) Microsoft Exchange Server Auth Certificate Exchange…
When a client is synced from Active Directory, they are still able to edit their profile within the client portal. These field should be read-only and the client should not have the ability to edit them as they WILL prevent the syncing from happening.
Ability to see in the audit who unmasked data on a ticket. Useful for tracking who was exposed to sensitive data.
For open tickets, a client is currently able to add comments in the “Notes” section. Make it so we can prevent client from adding notes.
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