I need to create an automation to set a specific action when an incident was resolved only by an agent. Is there a way to use Resolved by or Resolution code fields?
Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
Is there some way to pull a report that will list a group of alerts and the alert actions. Not looking for history but alert name and what it does. Thanks!
We recently moved over from Solarwinds Web Help Desk to Solarwinds Service Desk. WHD had a dedicated Reservation system for easily checking in and out asset items for a set period of time and that would send email alerts to the client if assets were past due. The reservation system would also show technicians if an asset…
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
Is it possible in NTA to get a quarterly report showing how much data has passed through an enterprise MPLS network per VRF? Assume there are at least 80 VRFs. We want to be able to see how many gigabytes a specific VRF (customer) has used, and then generate output/reporting from that. So the requirement is simply: how…
I have a question about the Certificate. I got a new certificate on my MPE that has the SAN of the APE and HA APE. Do I need to put the full chain on the APE. I exported the intermediate and the root CA from the MPE and installed it on the APE. I am getting a TCP reset from server. When I bind the new certificate will this…
Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
All other areas of SWSD allows end users to copy/paste an image into the comment box. Chat doesn't have that ability, end users can only submit an attachment, that is a pain. This request is to allow end users to easily copy/paste into the chat.
Informational pop ups that can be triggered when selected ticket fileds are selected
I’d like to request support for Post-Quantum Cryptography (PQC) in Serv-U, with a primary focus on the HTTPS/TLS layer. As NIST standardization of post-quantum algorithms progresses, we’re starting to plan for long-term crypto agility and protection against future quantum-capable adversaries. Having PQC-capable TLS…
could we please get the incident volume breakdown report (all reports really) key colors to be from largest to smallest like the report is setup
I would like to see a connector for Lenovo XCC, similar to the ones for Dell DRAC and HP Proliant iLO 4.
It looks like you're new here. Sign in or register to get started.
Loading...
Use this space to add a Customer Spotlight by telling the customer's story using their unique language, share what problems they experienced, and how they conquered it by using your product(s).
