Hello! I would like to request a new feature to be present in the Automation rule actions section. Currently, you can set the action to update a record after a condition has been triggered. I am wanting to request the ability to "unassign" a ticket. Right now, the way I do this would be: Actions -> update record ->…
I figured this was never going to be possible, but with the announcement of NextGen, I'd like to be able to create a connection to Intune to be able update/enrich asset data from registered devices. In our cloud first world Web Help Desk is notably missing any connection options that aren't on-prem based. This is…
Hi, Does selecting groups as part of the assignee scope automatically include members of the group. i.e. if the scope is set to "Desktop" but the ticket was assigned to Jon Doe (a member of Desktop) would this be included?
I have created undp pollers and assigned to certain nodes. I am now trying to figure out how to display that data on those select nodes on their respective page. Is there a way to display this data? I tried to do a custom widget which worked but it then added to all the nodes.
Hi everyone, I am looking for guidance on generating an inventory report from SolarWinds for onboarded devices. The report should include the following details: Device name Model name Serial number IP address Stack member details (where applicable) Could anyone please advise on the best way to extract or generate this…
Hi THWACK Community, We ran into a serious mismatch between SolarWinds documentation and real product behavior for Anomaly-Based Alerting (ABA). Docs say: SaaS license is not required after Platform Connect. Based on this, we committed the design to our customer. Reality per Support & Account Team: ABA stops working unless…
I am looking for some guidance on how to configure the rest source object to pull data from the Salesforce rest service, and utilize the nextRecordsUrl returned url to pull the next batch from. My initial query works great, but even with the pagination settings configured, it calls the exact same query each time instead of…
I'm developing a configuration change template and need to restrict the NCM.Interfaces[] parameter to display only specific interfaces in the selection list. This filtering should be based on interface descriptions to simplify user selection, as the current list shows all interfaces and doesn't fully display their…
Engineer Toolset V11.0 Desktop. v2025.3 I cannot configure alerts to use TLS when sending email through O365. AlertEngine.log message is: "The server response was: 451 5.7.3 STARTTLS is required to send mail". I have the port set correctly but there is no checkbox for using TLS (see attached screenshot). Where in the…
It would be very nice if we could have export to CSV options on more settings pages, like "Automation Rules" or "Notifications" because sometimes there are a lot of things configured in there and being able to export it and sort through it in a spreadsheet is easier than opening a bunch of tabs
Whenever Group is down only one alert event should trigger but when devices (one or more Members) in that group are down should generate mutiple alert events. please share the information. Example: Group is having 4 devices (Nodes) if all devices are down, it should generate one alert event. If 2 devices are down in that…
In DPA Email templates, it would be very useful to be able to add ISO date formatting natively to variable with at minimum an offset from UTC, if not also include the UTC timestamp as well. My interest is on the contents of the [=dpa.body] variable. I figured out how to format execution time in iso with an offset from UTC,…
Alert output is awful and has been for years. Simplify the alert output. Name of the Alert Instance affected Whatever metrics passed the certain threshold. Get rid of all the other junk. Go look at Redgates alerts. thats what you need.
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