I see you can use the Process tab on a Service Catalog form to add a condition and actions to add Tasks to that Request but I don't see a way to add Tasks to Incidents automatically when they are created (I know you can manually go in and add tasks on that tab). Anyone know a way to automatically add tasks to an Incident…
Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
We recently moved over from Solarwinds Web Help Desk to Solarwinds Service Desk. WHD had a dedicated Reservation system for easily checking in and out asset items for a set period of time and that would send email alerts to the client if assets were past due. The reservation system would also show technicians if an asset…
When I add a field to a form it puts it on left or right side of the form. If I want a field to go all the way across the form and not just on one half or the other, how do I do this? I don't see a way to stretch the field to go all the way across. Is it tied to the field type or something?
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
Hi, Up until July or so in 2025, we all could change the NMC share password, as needed. (https://server/Orion/NCM/Admin/Settings/AdvancedSettings.aspx) But since then it stopped working. After looking into it, it seems my employer has changed the policy used by the share account. Entering the new password and clicking…
After upgrading to 2025.4.3, I noticed that when unmanaging a node from the details page, it presents a prompt for a reason this is being unmanaged and displays the reason next to Node Status in Node Details. Great improvement. It doesn't prompt if unmanaging from the popover menu, seems only from the details page, but…
Hello, Could you please give me the SolarWinds API that can be used by another application to retrieve all alerts for further processing. Thank you
Hi Community, I found many intereting things there but nothing really helpful for my issue : I installed KSS NG 1.5 on a fresh and isolated-from-internet Win Server 2022 and the setup failed with : Error 0x80070643: Failed to install MSI package. Error 0x80070643: Failed to configure per-machine MSI package. Error…
SNMP cannot see the disk in my SolarWinds. My disk is 16TB, but I have a other disk and it gives me data, but the first one does not.
This is a feature request for approvals via comments. We have a lot of users that will reply to the approval needed email with "approved" instead of clicking the approval button. If SWSD could recognize an approve or deny comment from the user pending approval would be a great improvement.
Greetings, SolarWinds Service Desk Team, I hope you are doing well. I am currently configuring user roles in SolarWinds Service Desk and would like to implement more granular restrictions for incident assignment. At the moment, assignment restrictions can be applied globally (all users) or not applied at all. However,…
Whenever you enter a new ticket, ITSM takes you back to the default incident list. That seems inefficient as you then have to click back into the ticket you just created to edit it. It would be more efficient (and nice) to be left in the ticket you just added to finish or make posts to it.
It feels like the Reports section and the Dashboard section's want to be the same thing but both are lacking why not merge them into one unified tool? I think this would offer much more useful information & Reporting.
I would love to see some more filter options when it comes to CSAT as we have internal tickets that are requested and assigned to the same person we should be able to filter these out either by adding a Tag or something.
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