Hi Everyone, I am working on updating the ‘Location’ field in the worldwide map. I added longitude/latitude in bulk via import custom properties. The nodes are correctly placed on the Worldwide Map, but the location name is displayed as “unknown” when I hover each of the pins. My goal is to populate the WorldWide map…
Hey THWACK Community, Just a quick heads-up: we are currently updating our Knowledge Base (KB) sections, transitioning them from the old Guide format to a new, streamlined Help Center format. Why the change? This update is designed to making it much faster and easier to find the articles you need. What you need to know: No…
Hey THWACK Community, Welcome to Total Recall: Into The Database. In this mission, we explore how memory shapes database performance across your IT environment. Inspired by classic and cult sci-fi films, each daily challenge takes on a different memory-related theme, from in-memory architecture to the waits, bottlenecks,…
Hi Community Members, I have configured a UNDP poller to fetch the VPN tunnel status for FortiGate firewalls using the Get Table method.I would now like to create an alert based on the output generated by this UNDP poller. However, I am unsure how to properly configure the alert conditions using the collected data. Could…
Hi Dear Community members, I came across an observation regarding the Interface Details page and would appreciate your clarification.For one of the interfaces, the current interface status is showing as "Up"; however, the "Last Status Change" date is displayed as 07 July 2026, which is approximately 8 days ago.Could you…
I would like to know if there is a wsql query I can run that would return me switch name and interface config snippet for only ports that are in particular VLAN (lets say vlan 10-15)? Currently, I am saving all configs on my servers and then trying to parse it with ciscoconfparse but it is not working as expected and…
Hi All, I want to download backup configuration in .XML format for palo alto PA220 device. Any help would be appreciated.
Hi, looking to use NCM to do Firmware upgrades on a Nexus 9300. Only Template available is for Cisco Nexus 3500, anyone using NCM to do firmware upgrades on 9Ks? Thanks
I need to be able to create NCM Jobs via the API. I made a template job, and I am using the XML from that job as a base to create the new jobs. However, I am getting a generic error, and no job is created. Does anyone have a working example? A link to better documentation?
I would like to backup our APC UPS configurations but the only way to backup that config is using an SCP client and pulling the config locally. I was able to backup the config manually using a scp command from the server. scp.exe -O apc@<IP>:config.ini c:\ncmbackups\ Would be great if there was an option to just execute…
Hello Team, We have discovered few servers through agent but in CMDB CI type , it is showing as Computer. When i checked with the support team , they informed that its a limitation and it feature request. So i would request you to consider this as feature request. Ref. support ticket no :02078133
The way VMAN reads orphaned VMDK files is basically driven by relationship established between VM and related disk files when the API polling discovers that relationship via VM itself. There can be cases when Virtualization Admins create a copy of VM folder or add subfolders directly from vCenter. The .VMDK files in those…
I see a few fields like Datetime but there is not a way to enter a time variable. A request from my team was to see all tickets created after Business hours. I don't want to have to download the data and filter outside of Service Desk. If I am missing a way to do this let me know. I would like to do it on reports and…
Currently, when switching an Agent from one Polling Engine to another, The Agent receives only the RealIP of the new Polling Engine in its config. If the Polling engines are behind a NAT, you have to manually update the config file and restart the Agent to reconnect to the Polling Engine. This can lead to disconnected…
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