Welcome to the September 2026 THWACK Mission! This month, we’re using the 2026 State of ITSM Report and the ITSM Maturity Playbook as our star charts to navigate AI in service management. Through practical scenarios, technical checks, and a little sci-fi adventure, you'll explore how to move from AI hype to practical…
For MS SQL Server Essentials database-query elements in Server Configuration Monitor, Windows authentication is not supported. We would prefer to use service accounts through Active Directory for this purpose.
I would like to allow my alerts to reset if the condition no longer exists AND if the alert has been acknowledged. However, we're unable to consider if the alert has been acknowledged. By allowing us to consider elements of the triggered alert in the alert reset conditions, we can be more flexible to achieve our long term…
Hey THWACK Community! First off, a huge thank you to everyone who participated in our August IT Pro Day Challenge! Whether you jumped in to vent about patch day nightmares, celebrate a major comeback win, or shout out a teammate who stepped up when it mattered most, the stories and responses you shared were incredible.…
I’ve been experimenting with another dashboard concept inside SolarWinds. This time, the particles have somewhere to live 🌍 Estate World brings sites, polling engines, nodes and mapped active alerts together on an interactive globe, with the ability to move from an estate overview into individual node details. The video…
Not coming from Solarwinds, this may be trivial in other places, but here the solution seems to escape me. I have created an alert that springs up when the value of my OID is 1, instead of 0. It is just some ICMP probe at this moment, but ideally I want to explore other SDwan thresholds. My Orchestrator, yes... it probes,…
I am trying to download Western Telematics / WTI CPM configurations using NCM I have tried several different templates based on the documentation examples and I have been unable to get it to work. I enabled session tracing in the product specific settings> enable session tracing, I see the ssh trace log shows the command…
Hi, i'm trying to create a Firmware Upgrade Template for S-Series Huawei switch. (S6730-H-V2 and S5735-L-V2). If i enter all commands in switch in CLI, everything is working. But in Solarwinds the operation return an error in the "Uploading Firmware Image" command, with "ERROR: Connection Refused". My template: The…
Hey Guys, I would really, really appreciate some help. Trying to get simultaneous upgrades going at the same time which requires the ${SubFolder} variable. I kind of understand how it works...... I think So SolarWinds should in effect copy my .bin IOS image over to the FTP root directly and create it's own unique sub…
did anyone monitor control connection and omp neighborship monitoring on cisco cedges device sdwan
In NCM, Manage Connection Profiles lists all the profiles we have created. Here, it should show any particular profile is assigned to how many nodes. Also that nodes count should be clickable, once clicked a pop up should open with name of all the nodes that particular profile is assigned to. Thanks, Dharmendra
Can we add the {{requester_first_name}} in the available variables in the comment box and response templates? It exists in notifications, it should exist in comments.
Background Many modern Azure services create and destroy virtual machines automatically as part of their normal operation. Examples include: Azure Databricks Azure Kubernetes Service (AKS) Virtual Machine Scale Sets (VMSS) Other cloud-native and ephemeral workloads These resources are temporary by design and can scale up…
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