havens1515 · IT Service Desk Manager · ✭✭✭✭✭

• Activity
• Posts64
• Comments116

Discussions

• 4

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  Create "Auditor" Role

  1 view 1 comment 4 points Most recent by swgi_sartori May 2024SolarWinds Service Desk (SWSD) Feature Requests
• 8

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  Mobile App Improvements (properly support ESM, and more)

  0 views 0 comments 8 points Most recent by havens1515 March 2024SolarWinds Service Desk (SWSD) Feature Requests
• 6

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  Allow processing of information retrieved from "GET" operation in Process Integration

  12 views 1 comment 6 points Most recent by helpdesk_survivor March 2024SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  Mark comments as read when clicking preview button

  1 view 3 comments 5 points Most recent by havens1515 February 2024SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Add "Not Set" option for Filtering Reports by Resolution Code

  0 views 0 comments 3 points Most recent by havens1515 February 2024SolarWinds Service Desk (SWSD) Feature Requests
• 7

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  Allow Automation based on Ticket Not Assigned

  0 views 1 comment 7 points Most recent by havens1515 February 2024SolarWinds Service Desk (SWSD) Feature Requests
• 8

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  Add more widget filters for dates

  21 views 3 comments 8 points Most recent by ChuckZane December 2023SolarWinds Service Desk (SWSD) Feature Requests
• 7

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  Allow Changing Icon for Service Providers in ESM

  1 view 1 comment 7 points Most recent by havens1515 December 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Make Expected Delivery Time (for Service Catalog Items) an actual time entry, instead of text.

  0 views 0 comments 3 points Most recent by havens1515 December 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Ability to give a user permission to manage a specific group

  0 views 0 comments 4 points Most recent by havens1515 October 2023SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  "For Each" option in Process for Multi-Select lists

  0 views 0 comments 5 points Most recent by havens1515 October 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Send CSV reports with attachment instead of a link

  1 view 0 comments 4 points Most recent by havens1515 September 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Allow case insensitivity in Regular Expressions

  0 views 1 comment 3 points Most recent by swreed June 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Add Multiple Contacts for Vendors

  0 views 0 comments 4 points Most recent by havens1515 June 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Permissions for Solution Creator

  0 views 0 comments 4 points Most recent by havens1515 June 2023SolarWinds Service Desk (SWSD) Feature Requests
• 9

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  Add "Phone Call" and "Walk-In" Ticket Origin

  0 views 0 comments 9 points Most recent by havens1515 June 2023SolarWinds Service Desk (SWSD) Feature Requests
• Feature to remember comment doesn't remember when comment was deleted

  Closed 224 views 2 comments 0 points Most recent by havens1515 June 2023SolarWinds Service Desk (SWSD)
• 8

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  Ability to Limit Entry on Custom Date Fields

  0 views 1 comment 8 points Most recent by joeoconnor May 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Don't Create a Ticket if Email has Over X Recipients

  0 views 0 comments 4 points Most recent by havens1515 May 2023SolarWinds Service Desk (SWSD) Feature Requests
• 6

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  Ability to Limit Scope of "User" Type Custom Fields

  0 views 0 comments 6 points Most recent by havens1515 March 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Have Multiple Names on a Custom Field

  0 views 0 comments 3 points Most recent by havens1515 March 2023SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Add ability to schedule a change

  0 views 3 comments 2 points Most recent by havens1515 March 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Allow users to only read users who they supervise

  0 views 0 comments 3 points Most recent by havens1515 March 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Allow Time Entry to be Back-Dated

  1 view 0 comments 4 points Most recent by havens1515 March 2023SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Ability to Put Time Towards First Contact Closure

  0 views 0 comments 2 points Most recent by havens1515 January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Time Reporting on Incident's Department

  0 views 0 comments 3 points Most recent by havens1515 January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Add More "Group By" Options in Widgets

  0 views 0 comments 3 points Most recent by havens1515 January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 6

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  Add Ability to Track Time on a Task

  2 views 0 comments 6 points Most recent by havens1515 January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  CSAT (Customer Satisfaction) Widget - Add "Assignee" Filter

  50 views 1 comment 4 points Most recent by havens1515 January 2023SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Hide Disabled Items in View Filters by default

  0 views 0 comments 4 points Most recent by havens1515 December 2022SolarWinds Service Desk (SWSD) Feature Requests
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