bharris01

Blank Survey Page when clicking on survey link in closed ticket greeting email

Question Closed 186 views 0 comments 0 points Most recent by bharris01 June 2019Web Help Desk (WHD)

Web Help Desk 12.5 incoming email processing

Answered Closed 539 views 6 comments 0 points Most recent by bharris01 October 2018Web Help Desk (WHD)

Tech Status Such as (V) (I) and (S)

Answered ✓ Closed 612 views 6 comments 1 point Most recent by justin.gray September 2017Web Help Desk (WHD)

34

"Create Tickets" selection in Tech Permissions screen

2 views 5 comments 34 points Most recent by familyofcrowes June 2017Web Help Desk (WHD) Feature Requests

WHD Creating Two Identical Tickets From a Single Incoming Email

Answered Closed 141 views 1 comment 0 points Most recent by dive7 May 2017Web Help Desk (WHD)

5

Adding custom entries/fields to the "Sync Based On" selection at Setup>Clients>AD/LDAP Connections

0 views 0 comments 5 points Most recent by bharris01 April 2017Web Help Desk (WHD) Feature Requests

Errors When Reporting on Open Dates

Question Closed 54 views 0 comments 0 points Most recent by bharris01 March 2017Web Help Desk (WHD)

Chrome and Firefox blocking what they percieve (due to settings) as unsafe Java scripts from WHD

Question Closed 112 views 0 comments 0 points Most recent by bharris01 March 2017Web Help Desk (WHD)

Exporting Tickets from WHD Version (9.2.3.7)

Answered Closed 211 views 1 comment 0 points Most recent by bharris01 March 2017Web Help Desk (WHD)

41

Aging Ticket Report of Active Tickets

0 views 0 comments 41 points Most recent by bharris01 February 2017Web Help Desk (WHD) Feature Requests

Task not Firing

Question Closed 136 views 0 comments 0 points Most recent by bharris01 January 2017Web Help Desk (WHD)

6

Adding Tags to Notes via Action Rule

0 views 1 comment 6 points Most recent by wesley.lim December 2016Web Help Desk (WHD) Feature Requests

14

Eembeded videos in Notes

0 views 1 comment 14 points Most recent by jamatrucola October 2016Web Help Desk (WHD) Feature Requests

4

Reporting the status and time a ticket was asigned to various Techs

1 view 0 comments 4 points Most recent by bharris01 August 2016Web Help Desk (WHD) Feature Requests

17

Rich Text Box in the Client Area

1 view 1 comment 17 points Most recent by csg August 2016Web Help Desk (WHD) Feature Requests

THWACK Account Deletion

Answered ✓ Closed 245 views 2 comments 1 point Most recent by shuckyshark July 2016THWACK Community Discussions

10

Archive Feature

0 views 0 comments 10 points Most recent by bharris01 June 2016Web Help Desk (WHD) Feature Requests

7

Allow Download of Ticket List View to Excel in addition to TSV, Text and PDF.

0 views 1 comment 7 points Most recent by paremjitsingh June 2016Web Help Desk (WHD) Feature Requests

44

Capturing and Documenting WHD Configuration Changes

0 views 5 comments 44 points Most recent by csameer April 2016Web Help Desk (WHD) Feature Requests

Anonymous Survey Responses

Answered ✓ Closed 170 views 3 comments 0 points Most recent by bharris01 February 2016Web Help Desk (WHD)

10

Text Wrapping or Limiting Custom Field Widths

0 views 0 comments 10 points Most recent by bharris01 December 2015Web Help Desk (WHD) Feature Requests

27

Task Scheduling

0 views 0 comments 27 points Most recent by bharris01 June 2015Web Help Desk (WHD) Feature Requests

10

Reporting on how much time tickets spend in various Status Types

0 views 1 comment 10 points Most recent by henazo April 2015Web Help Desk (WHD) Feature Requests

Check interval for incoming email V12.2

Answered Closed 77 views 2 comments 0 points Most recent by bharris01 February 2015Web Help Desk (WHD)

8

Outstanding Known Bugs for Each WHD Version

0 views 0 comments 8 points Most recent by bharris01 February 2015Web Help Desk (WHD) Feature Requests

Do admins have the ability to see all Tasks by all Techs shared or not?

Answered ✓ Closed 353 views 6 comments 0 points Most recent by bharris01 January 2015Web Help Desk (WHD)

18

Bulk Audit Capability Using Hand or Bar Code Entry

0 views 4 comments 18 points Most recent by bharris01 January 2015Web Help Desk (WHD) Feature Requests

27

WHD Action Rule Generated Email

0 views 0 comments 27 points Most recent by bharris01 December 2014Web Help Desk (WHD) Feature Requests

34

Generate QR and/or Bar Code Pointing To Assigned Assets

0 views 3 comments 34 points Most recent by peter.kruty November 2014Web Help Desk (WHD) Feature Requests

9

Alert Level Visibility

0 views 0 comments 9 points Most recent by bharris01 November 2014Web Help Desk (WHD) Feature Requests