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Web Help Desk (WHD)

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Get the latest news about SolarWinds Web Help Desk (WHD)

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SolarWinds Web Help Desk 2026.2 Is Now Generally Available
We’re excited to announce SolarWinds® Web Help Desk® (WHD™) 2026.2 is now generally available on the SolarWinds website and through your Customer Portal. This release represents a major transformation of WHD, bringing a modern, intuitive experience while addressing long-standing technical limitations. It’s more than a…
SolarWinds Web Help Desk 2026.2 Release Candidate is Now Available
We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.2 Release Candidate is now available via the SolarWinds website and your Customer Portal. This release candidate is a major transformation. Beyond a visual refresh, we have rebuilt the platform’s foundation to remove long-standing technical constraints…
Inactive Account Error
Good Morning, I have a tech account that was marked Inactive a few days ago as required internally. This account needs to be removed from all configuration set up as in, Tech Groups, Levels, Supervisor, backup tech, etc. I have removed the account from all places possible (that I can think of). However, for request types…
Changement de langue
Salut à tous. J'aimerais savoir comment changer la langue de Solarwind Help Desk (version 12.8.0) en français.
Mise à jour
Salut à tous. J'aimerais savoir comment passer de Solarwind Web Help Desk 12.8.0 à la version actuelle.
Any anyone got the Nextgen interface to work on port 443?
We have our tomcat running on port 80 and 443. I can access the Nextgen interface but when I go to login, it redirects my web browser to port 8443. As my helpdesk is not on 8443, I am taken to a 404 error. Has anyone seen this? The URL also has my username and password in plain text.
New Interface??
Hey everyone. We are a long time user of Web Help Desk and wanted to get a look at Nextgen before deploying it so I stood up another server and was going to look it there. I installed it, but it looks the same. Did I miss something? I thought this would have the new interface on it. Do I have to enable it? Just wondering…
Exposing Help Desk to the Internet
Does anyone here expose their helpdesk to the internet? I am thinking of doing this so our maintenance team and our technicians are able to access the help desk while they are in the field. I just wanted to see what everyone was doing with this and if anyone is even allowing access to the helpdesk this way. I have seen a…
How to get the latest ticket created by a user using the Ticket endpoint
I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query. None of the following worked: &sort=-reportDateUtc &defaultSort=-reportDateUtc &params[sort]=-reportDateUtc First time using this Web Help Desk product and its REST API is…
Where can we find more information on Nextgen?
I see on today's update that the NextGen framework is available. I would like to see more documentation on it, but my Google-fu is failing me. We are using SAML, so I can't upgrade to it just yet. Any idea on a timeframe for that availability?