Adding Tags to Notes via Action Rule

bharris01

Being able to add tags to notes using the Action Rule feature would be useful in specific circumstances. This would allow specific and repeat information to be seen in the note email instead of having to go to the ticket and/or manually type in the same information over and over.  It would allow a Tech to add specific info to a ticket note just like adding tags in a email template but with an Action Rule maybe.

wesley.lim

I agree with Barry. This add tags to notes using the Action Rule feature would be very helpful to me as an administrator as I always add note to acknowledge all of the tickets being raised by our clients. My boss would like the note to have the client's first name so they may not feel like they are just talking to a computer.