Have a QR and/or bar code generated and displayed on the clients page that could also be placed on the clients badge that when scanned, would take you directly to their assigned assets page.
Bar code scanning capability is a huge cycle time reduction tool which is extremely effective in almost any process. This would enable our customers, many of which are large schools, to significantly reduce their process time checking clients/students in and out..
This would be an awesome feature for us. We would like the ability to scan a QR code that would take us to the Asset page so we can view the asset's ticket history. This could be as simple as URL-enabling the Asset pages, similarly to how the tickets are URL-enabled. For example, just make http://server/helpdesk/WebObjects/Helpdesk.woa/wa/AssetActions/view?asset=1005280 and we could use any number of QR code generators out there to make our own barcodes.
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It will help us to better understand what must be done, thanks everyone!
