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Reporting on how much time tickets spend in various Status Types

bharris01

Add a way to generate a report showing on how long a ticket, or group of tickets, have spent in the various Status Types from the time the ticket was created to current. This information is located in the ticket history and would be a very useful report/tool.

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Comments

henazo

If you use MS SQL as your DB type, you can create some SSRS reporting to accomplish this. Your DBA could set up up for you.