It would be enormously helpful if the various Alerts Levels remain visible until their alert conditions are no longer true. For example: If Alert Level 1 is when a Tech has not been assigned within 10 minutes, and Alert Level 2 is when the ticket has not been updated within 20 minutes, then as long as both of those alert conditions are true, both alerts should be visible or indicated someplace in the ticket and on the ticket list view/s.
