Forum
There is at minimum a "Forum" for every product where users can ask questions about their products or start discussions with other users.
To stay in the know of anything being posted in your product's forum, go to the forum and click on Enable Notifications in the right-rail.
Why should you stay connected?
- If we fail to provide solutions to our users' questions, community engagement will plummet (why should they care if we don't?)
- Keep a pulse on how your customers feel about your product. Use this to inform the product roadmap or collect ideas for blog content.
Ideation (aka "Feature Requests")
"Feature Requests" allow our users to request a feature update or integration so other users can vote on it and our product management org can hopefully act on it if it gathers enough support. You should update the Status of these as they're address (or not addressed) in each product release.
Roadmap (aka "What We're Working On")
The "WWWO" section is a subsection of the Newsroom devoted to sharing updates about the product either quarterly or every product launch cycle. This is also where you'll reference any relevant feature requests that have been implemented or may be coming up in the product roadmap.
Media Galleries (aka "Content Exchange")
Some product forums have a "Content Exchange" where media can be shared which is relevant to the product. You can also find this by navigating straight to the Content Exchange space via the top navigation.