Activity reports are only viewable to those in the “Reporter” role. Membership is handled exclusively by the Community team. If you have a business-need to hold this role, please reach out to the THWACK Community Team.
How to Navigate to Reports
- Click the pencil in the left hand corner
- Select Administration
- Select Reporting
Reports of Interest to You
Groups: this selection details everything happening within your product’s space
- Use dropdown to select your product space (group)
- Add a date range
- Select date grouping (year, month, week (recommended), day)
Report Contents
This report is broken down into four sections
Summary View
By default, you will see everything regardless of content type of interaction type.
Content Graph & Interaction Graph
These two graphs are two facets of the same data. You do have the option to filter out data by clicking on types in the legend.
Data Summary Table (with sub-reports)
- Content Reports - these reports are three facets of the same data, sliced and diced different ways.
- New Content
- Active Content
- Viewed Content
- Active Members - you can view all those contributing to your product space (both internal and external users)