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Remove Disabled Users from All Processes

When a user is disabled/deleted in Samanage, they are still used in processes for notifications and approvals. This can cause items such as Change Catalog Items to be stuck in limbo. In a worst case this can lead to notifications being sent to an unauthorized account.

Today to remove that user, you will need to manually walk through every object that has a process and remove that user from any actions. This can be a huge effort if utilizing the Service Catalog and Change Catalog. At this time I'm not sure what other user artifacts are enabled (such as category default assignee).

It would be great if the following could happen when a user is disabled:

The manager (or user in "Reports To") field is notified of any processes the user was a part of
If no manager, then a ticket is opened for record keeping
The user is removed from all processes

Find more posts tagged with

feature request

service request

New Feature

process

Automation

approval

changemanagement

permissions

SolarWinds Service Desk

notifications

Status: None

Comments

averba.snoisle

Yes, this is a huge issue for us as well because it creates orphaned processes steps, groups, approvals etc. that have no active person assigned. I don't know if we would utilize step 1 proposed, but the ability to at least replace the disabled user with another on all things would be a huge time saver.