The most recent content from our members.
Chrystal Taylor and Sean Sebring explore the fascinating world of robotics, from consumer devices to advanced medical robots, and discuss the future of humanoid and non-humanoid robots in our lives. Chrystal and Sean, with guest Andy Garibay, explore the future of robotics, focusing on form, function, and societal impact.…
Currently it isn't possible to use an automation to convert an incident to a service request based on Keyword, Cat, Subcat, etc. Would be very nice to have this ability within Automations.
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
Being able to utilize an existing service catalog process to create a new service catalog or ticket while pulling specified fields (custom as well) to auto fill in the newly requested ticket. Use case: Having HR onboarding service catalogs end process is to automatically create an IT onboarding Catalog pulling only the…
Hey Thwack, I'm trying to get an Automation to post a comment onto a ticket automatically but it keeps erroring out. I have duplicated the process integration exactly from how I have one in a runbook that works flawlessly so I'm unsure why this one is not working. I've included screen shots of the Process Integration from…
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
It would be really awesome if there was a way to integrate SolarWinds with the Power Automate/Apps platform of O365. This would allow us to create more robust automations with SharePoint and the workflows there. We are working on using webhooks to integrate and custom programming, but it would be great if it was out of the…
Description: Enhance SolarWinds Service Desk by enabling the automatic execution of predefined runbooks based on specific parameters or trigger conditions—such as request type, category, custom field values, or workflow rules—rather than requiring users to manually select and execute runbooks within a Service Request.…
Is there a way to define alert scope using a CSV/Excel/text file? I have a bunch of nodes I would like to use in the alert definition, in the scope section, but adding each iteam one by one, thats really a time taking process. I wish if there is a way to define it in bulk for example an alert scope section could look like…
Provide automated recommendations for resolving detected issues, reducing mean time to resolution and minimizing manual effort.
It looks like you're new here. Sign in or register to get started.