The most recent content from our members.
Currently Date/Time fields and Attachment fields are not fully supported within Automation Rule conditions and actions. This limitation restricts organizations from implementing several business-critical automation scenarios and often requires manual intervention. This will allow Technicians to set automation based on…
Currently, blocked lists are a feature on SWSD that allows for admins to add addresses or domains that they want to block from emailing our SWSD instance. A great feature that exists in WebHelpDesk is the ability to add an entry onto the blocked list with regular expressions. For example, if one wanted to block ALL emails…
There are many pieces of the SolarWinds Service Desk that should have export functions and I haven't seen a logged Feature Request for this feature for Categories and Subcategories. Reviewing how tickets are categorized is important for my company's ITSM initiatives and clumsy screen shots are the only way to look at all…
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
End users have have the ability to comment on closed or resolved tickets. In IT we don't monitor those tickets. It can be frustrating for the end user as they think we will reply to them. Thank you
Hello. One of my departments that is currently using Service Desk to manage their tickets needs to attach files to their comments. These files include, but not limited to PDF and Word Doc. From my understanding the only supported file type at this time it images. Would really appreciate the opportunity to utilize the drag…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
Live Webinar | November 6, 10 a.m. CT In our latest 2025 State of ITSM Report, top-performing organizations achieved an incredible 54% faster resolution time—and GenAI was the game-changer. Join us for a live session where we’ll unpack how they did it. You’ll see a demo of GenAI in action within ticket triage and…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
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