The most recent content from our members.
If you’ve been considering moving to SolarWinds® Service Desk and are currently using Web Help Desk but have hesitated because you don’t want to start from scratch, then I have great news for you. There are two options for importing data. The first is an import via CSV, which is great for specific, smaller data sets. But…
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
Ability to set Favorite Incident Views to remain at the top of the View options. Currently views are organized alphabetically, with Recent Views brought to the top. Being able to indicate Favorite Views that remain at the top will make it easier to switch between customized layouts.
Is there way to turn on/off the user details that appear under the incident name? We can see their Dept and Site, but this confuses some technicians making site visit. I know these can be changed manually. Is there a Global setting or Service Desk setting where we can dictate which user profile information to show.
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp. I am talking about AU/NZ and SEA. This is a growing region for SolarWinds ITSM where the ITSM presence is very low. I understand that WhatsApp may not be big in the USA, where SAmanage has…
It would be highly beneficial to add the ability to insert emojis directly from the formatting toolbar in the Service Desk request forms, as well as to allow the text field to utilize more of the available space. This enhancement would make request descriptions more engaging and expressive, help emphasize key points…
Private Comments should count as a Comment for SLA purposes, Not Commented in X Days shouldn't be triggered when Private Comment has been created on SolarWinds Service Desk Incidents/Tickets.
Currently the only automation option to add information in the ticket is to Append or Prepend the original request details. Feature request is to have the option of adding a Public or Hidden comment to the ticket inline with the thread. To use as automatic notes for technicians or automatic responses to the requester.
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