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They pass to the task itself, but they show up as the placeholders in the email notificaitons
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Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
Ability to set Favorite Incident Views to remain at the top of the View options. Currently views are organized alphabetically, with Recent Views brought to the top. Being able to indicate Favorite Views that remain at the top will make it easier to switch between customized layouts.
Is there way to turn on/off the user details that appear under the incident name? We can see their Dept and Site, but this confuses some technicians making site visit. I know these can be changed manually. Is there a Global setting or Service Desk setting where we can dictate which user profile information to show.
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp. I am talking about AU/NZ and SEA. This is a growing region for SolarWinds ITSM where the ITSM presence is very low. I understand that WhatsApp may not be big in the USA, where SAmanage has…
It would be highly beneficial to add the ability to insert emojis directly from the formatting toolbar in the Service Desk request forms, as well as to allow the text field to utilize more of the available space. This enhancement would make request descriptions more engaging and expressive, help emphasize key points…
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