The most recent content from our members.
We are implementing change management at our place, and our consultant has definite ITIL-based ideas on what states should exist and what should not. I was able to make it work with what we have, but would like the ability to change and set colors, not have 2 closed-type states, etc. - Make it possible to remove the…
At this time, it appears there is just one service desk wide calendar function being used to check all change requests for all technicians which triggers conflict warnings whenever any two or more changes have overlapping days/times. For our operation, this feature is now meaningless and annoying. For example, I have one…
We would like to request a new feature that a change request cannot be moved to in progress if the change has not been approved or denied.
Can we get a calendar view that shows all Changes and Releases by their scheduling, including which change/release it is by title and who is running the change/release. This would make it a lot easier to visualize Change/Release workflow.
Allow the option to specify the visibility of comments, whether public or private, when adding comments to Change Requests.
In Change Management, instead of having the group be counted as one entity for approval have each member of that group be counted as a separate entity for approvals. This way, if you chose to have "all approvers required" it will need to get approval from each person in the group instead of just one person.
Ability to capture successful or failed changes with respect to planned versus actual timelines, and report on it
I would like to be able to disable a group in Samanage to prevent tickets being assigned to them if the group is not in use. Currently, you are only able to delete the whole group and not disable it.
At my organization we use Samanage to do our change management. We also use it for Asset Inventory Management. I think it would be great to be able to attach an asset to a change just like how you can attach an asset to an incident. This way when I make a change request and it applies to a server or a list of workstations…
We use a change catalog request which has the processes pre-defined for any tickets coming into our change queue. The change offers the ability to Approve/Decline via email. The email includes several attributes automatically in the email notification. One field not included is change Type. I would like to request this…
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