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SolarWinds Web Help Desk 2026.2 Is Now Generally Available
We’re excited to announce SolarWinds® Web Help Desk® (WHD™) 2026.2 is now generally available on the SolarWinds website and through your Customer Portal. This release represents a major transformation of WHD, bringing a modern, intuitive experience while addressing long-standing technical limitations. It’s more than a…
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Solar Bytes - June 2026
It’s summer here in the northern hemisphere, and here in Texas, that means finding water to cool off in, barbecues, kids out of school, and finding time to relax. I hope you find time in your busy schedules to get some relaxation in, as well. Stay tuned in June for exciting product updates, and learn more during their…
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SolarWinds Platform and Products—Version 2026.2 Release Candidate Now Available
We’re excited to announce a release candidate (RC) for version 2026.2 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted, and the Orion Network and Systems modules. Version 2026.2 RC is now available for all customers under maintenance, so log in to your customer portal to download it. Want to see…
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Say Hello to the AI Agent in SolarWinds Observability SaaS (Preview) - SW1
Ever feel like you’re spending more time navigating dashboards, jumping between metrics, logs, and traces, and scanning a wall of alerts to figure out what matters? Now imagine if, instead of navigating dashboards and writing queries, you could simply ask your observability platform a question in natural language. That’s…
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Inside the Conversation: What We're Hearing at SolarWinds World Tour
The SolarWinds World Tour is now two months in and well underway, with 30+ stops planned across the globe, and a clear narrative is taking shape from the road: IT teams aren’t simply responding to change, they’re actively redefining how they work, how they measure success, and how they drive meaningful impact across their…
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Introducing the Routing Summary Dashboard in SolarWinds OSH 2026.2
In Observability Self-Hosted 2026.1, we introduced Routing Insights — enriched routing tables and routing peer data that connected routes to their forwarding interfaces, next-hop peers, VRFs, and flap history. Observability Self-Hosted 2026.2 delivers Routing Summary Dashboard. This post walks through what the Routing…
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May 12 SWSD Release: Dynamic Form Layouts, Advanced SLA Logic, and Personalized Notifications
We’re excited to announce the May 12th update for SolarWinds Service Desk. Whether you’re building more professional, departmentalized forms, fine-tuning SLA targeting, or giving your users the power to control exactly how they stay informed via notifications—this update is designed to reduce friction and raise the bar on…
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What We're Working On
Last Updated: May 21, 2026 Thanks for checking in on what’s new in SolarWinds Service Desk. Below are details of what we have recently released and what we’re actively working on. For items in development, specifics may change as we continue validating scope and timing. Headline Investments This chart shows our headline…
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Cisco Chassis: Module‑Level Hardware Health at the FRU (Field Replaceable Unit) Level in OSH 2026.2
The Problem: Node‑Level Health Isn’t Enough For modular Cisco platforms—Catalyst chassis, Nexus spines and leafs, big ISR/ASR routers—most of the real risk lives at the FRU (Field Replaceable Unit) level: Power supplies going in and out of service Fan trays limping along in warning state Line cards bouncing or failing…
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SolarWinds Day: Catch Up On Demand Now
Our most recent SolarWinds Day was packed with announcements, demos, product roadmap updates, and more. If you missed out, don’t worry, you can catch it on demand at your leisure. Here are some highlights on what you missed: Sudhakar shared more on our Operational Resilience Vision: The strategic shift toward a future…