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IT Leadership Best Practices: Why People Matter More Than Tools — SolarWinds TechPod 106
https://www.youtube.com/watch?v=n9vf4IttBzs IT leadership best practices fail when organizations focus on tools instead of people. In this episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring speak with Jon Collins, Field CTO and VP of Engagement at GigaOm, about what truly drives success in IT…
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Solar Bytes - February 2026
Hopefully, your year is off to a great start! We’re kicking off the year with a lot of excitement. We’ve had several major product update announcements in January (see the list below for details). There’s more to come this year, and we hope you’re as excited as we are. We’re still deep in the planning phase for all the…
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Meet the AI Agent in SolarWinds Observability Self-Hosted 2026.1 (Preview)
If you live in dashboards all day, you know the feeling: there’s a question in your head but getting to the answer means clicking through five views, wrangling filters, or building a report. The SolarWinds AI Agent (Preview) in SolarWinds Observability Self-Hosted is here to make that a little easier. It lets you ask…
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SolarWinds Observability Self-Hosted and modules — Version 2026.1 is Now Generally Available
We’re excited to announce General Availability (GA) for version 2026.1 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted, and the Network and Systems modules. Version 2026.1 GA is now available for all customers under maintenance, so log in to your customer portal to download it. Want to see everything…
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SolarWinds Observability Self-Hosted and modules — Release Candidate Version 2026.1 is Now Available
We’re excited to announce a release candidate (RC) for version 2026.1 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted, and the Network and Systems modules. Version 2026.1 RC is now available for all customers under maintenance, so log in to your customer portal to download it. Want to see everything new?…
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SolarWinds Web Help Desk 2026.1 Is Available
We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.1 is now available on the SolarWinds website and through your customer portal. This is a major update to WHD, designed to deliver a modern, intuitive experience while addressing long-standing limitations. This transformation is more than just a facelift;…
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IT Trends and Predictions for 2026 — SolarWinds TechPod 105
SolarWinds TechPod returns with its annual IT trends and predictions episode — and 2026 is all about Agentic AI. In this episode of SolarWinds TechPod, hosts Sean Sebring and Chrystal Taylor are joined by Sascha Giese (SolarWinds) and Lauren Okruch (SolarWinds Product Marketing) to break down how AI, ITSM, automation,…
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36. Top 5 Hacker Movies
Garrett Gross and I rank the top 5 best hacker movies of all time. There can be only one! https://youtu.be/n9cHy3NkcPU
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Happy Holidays from Your THWACK Community!
Can you believe we are at the finish line of 2025? It feels like just yesterday we were ringing in the New Year, and now here we are, looking back at a year that was quite literally transformative. Before we all head off to enjoy some well-deserved downtime, we wanted to take a moment to celebrate the wins, the laughs, and…
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Smarter, Faster, Secure: The 2025 SolarWinds Service Desk Feature Release Roundup
As we close out the year, we wanted to take a minute and look back at what has been a great year of progress for SolarWinds® Service Desk. If we had to summarize 2025 in two themes, they would be: driving operational efficiency and making AI actually useful for IT pros. From the expansion of SolarWinds AI to the UI…
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unmange the bulk rescouce
Can you unmanage CPU and memory monitoring for multiple nodes simultaneously to clean up unnecessary resources discovered during network discovery?
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Looking for Reliable Study Resources and Guidance
Hello SolarWinds Community, I’m preparing for the SolarWinds Observability Self-Hosted Network Monitoring certification and recently attempted the exam but did not pass. I’ve been trying to find reliable learning resources or detailed explanations for the exam objectives, but I’m struggling to locate accurate or structured…
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Log Analyzer alerts do not trigger
I am on SWOSH 2025.4.3 EA and I have a Syslog rule setup that feeds into an alert. The Rule fires when it should, but I never get an alert. I thought maybe I needed to Approve the email action, so I did that in the Actions table. But, still no emails. Am I missing saomething? Thanks.
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How do I get VM Alarms and Events?
I have the vcenters pollings and I do not see any alarms or events coming in. The guide says vm event add on but I am not sure where to get that or install it. Is there something I need to tell our vmware team to enable. We have the vcenter polling vman. What do I need to check on my end and what do I need to tell the…
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SolarWinds Version Upgrade Planning: 2024.1 to 2025.4.2 or 2026.1
I am planning to upgrade our environment from SolarWinds 2024.1 to either 2025.4.2 or 2026.1. To proceed smoothly, I request the following comprehensive details: New features introduced in the latest versions Known bugs/issues addressed or present Options/features removed compared to 2024.1 Operating system support updates…
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Failed Upgrade 2024.4.1 to 2025.4.3
When doing an upgrade via the centralized upgrade tool does anyone do anything with their AOG group in sql, should I switch to asynchronous commit until after the upgrade then allow the secondary to sync? Going from 2024.4.1 to 2025.4.3, last upgrade failed and waiting for solarwinds support to give me some answers. I have…
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Appending Service Catalog Title with Requester's Name
How can I configure process automation to update the service catalog ticket title with the Requester's name? I tried using the {{requester_full_name}} variable, but the user never shows up in the title, it's just blank. Other custom fields work fine. Any ideas?
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Installing Previous Version of SolarWinds Platform
I have an upgrade planned and approved for tomorrow in my production environment to 2025.4.3 (from 2025.1.1). I see that 2026.1 was just released as GA. I have the 2025.4.3 installers downloaded but if the centralized update tool discovers 2026.1, will I still be able to use 2025.4.3? Will it stay in the update tool, or…
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Looking for a firmware upgrade template for Cisco 9200 / 9300 switches
Hey All, Looking for a firmware upgrade template for Cisco 9200 / 9300 switches. I'm a little surprised there isn't one built into NCM. I see there is one from 2022 online but can't tell for sure if this still works or not. I'm brand new to NCM and I'm still trying to understand it.
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Add Secondary/Additional Assignees for SWSD Tickets (with Queue Visibility)
Today in SolarWinds Service Desk, a ticket can only be assigned to a single agent. In real operations, many tickets require shared ownership (e.g., onboarding/offboarding, hardware + access, app + network, security + endpoint, after-hours handoffs, mentoring/training, or complex incidents). The current workaround is to…