Best Of
-
Re: THWACK January Mission – Status Report
And isn't it ironic? Don't you think? I know where they were going with it. Thwack needs an engagement and participation MVP badge for the handfull of folks STILL hanging in there.5 -
Re: THWACK January Mission – Status Report
Have some news to share with the group. I have seen the working new mission system and the dev team is working on the last few things to button up all the scheduling part of the questions. Once it is…7 -
Re: THWACK January Mission – Status Report
I know a guy or two…lol5 -
Incident landing page - Auto Refresh
The incident landing page does not refresh automatically, causing a delay in status updates across users. When one person closes a ticket, others still see the previous status until they manually ref…5 -
Orion Maps - Refresh Rate
You can probably do this from the Browser settings - but the refresh rate of Orion Maps is linked to the Page Refresh Rate under system > web console settings. I would like the option of setting t…5 -
Time Tracking - On Resolution
IT Operations are built on metrics and these metrics are important to understanding how much time an service desk user might be spending on a ticket. I would like to see better enhancements to the ti…8 -
Set Due Date Based on Business Hours/Days
It would be nice to be able to set a due date by automation that takes into account business days. For example, if the automation below were to run today it would set a due date that falls on a weeke…8 -
SERVER SHARE QUOTA (FSRM)
We have recently migrated over to Server 2012 R2 file server and started to use FSRM and quotas for various shares. I was wondering if there is a SAM template solution where you can list current spac…34 -
We should be able to categorize assets by department according to the department indicated in Active Directory as it can be done with users
In the service desk, users can be categorized by their department according to the data from the AD. We should also be able to do this with assets that are discovered by the agent.5 -
Archiving of Sites / Departments
Old requests will loose the data if i delete a site/department. If i were able to turn off the visibility or archive we would be able to retain the data but remove the clutter of old choice no longer…7
