The most recent content from our members.
Use Case: We have PowerShell scripts we use for patching our SQL Servers. As part of the script, we would like to be able to programmatically SNOOZE and UNSNOOZE the server we're patching so it doesn't alarm during reboots. I also opened this as Feature Request: CUST-126972 ——— There are some useful commands in the…
There are many pieces of the SolarWinds Service Desk that should have export functions and I haven't seen a logged Feature Request for this feature for Categories and Subcategories. Reviewing how tickets are categorized is important for my company's ITSM initiatives and clumsy screen shots are the only way to look at all…
Hey! I'm unsure if this has been raised before but it would be great to have sub-sub-categories. Our company has ave SO many categories that sit with in sub categories so this would help clean up our ticket system immensely meaning it's easier for end users to navigate and raise tickets. Is there any plan for this? Cheers!
Currently it isn't possible to use an automation to convert an incident to a service request based on Keyword, Cat, Subcat, etc. Would be very nice to have this ability within Automations.
Some of our hardware, when we check it out to users, requires a return date so they don't hold onto it indefinitely - our wifi hotspots, for instance. We added a custom field for Expected Return and have been updating it, but now we need some way to remind users that their equipment has been out for longer than it was…
This is from issue 02010202. With the previous web interface (up until verrsion 15.5.1) the process of creating a shareing link also included as (I think step 3) to directly upload files which are to be shared. Only when this was done did the link get created and the invitation mail got sent. With the new web GUI uploading…
Case # - 01324166 Software Inventory in WHD In Web Help Desk (WHD) 'Assets' view, we can see a list of Installed Software in the 'Asset Details' tab of a particular asset that has software installed. I would like to create a report that creates a list of all software installed on all assets or specific assets, and if there…
A section to build an equipment checkout form for assets leaving the building that we can attach to incidents. Something that will be a separate section from tickets/incidents, but can still use tasks as a way for the person to acknowledge/approve the policy for taking the equipment out of the building.
Today, you can POST via API severity_level only to TMS Checks. Could you please add it to Uptime Checks as well? You can only modify it by WEB right now: Thanks!
Would like to be able to create a report on Cisco switch temperatures in Fahrenheit. Currently the report only shows the temperature units in Celsius.
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