The most recent content from our members.
We’re excited to announce the May 12th update for SolarWinds Service Desk. Whether you’re building more professional, departmentalized forms, fine-tuning SLA targeting, or giving your users the power to control exactly how they stay informed via notifications—this update is designed to reduce friction and raise the bar on…
Case#01200074 When we receive a new ticket, we will typically assign it to an admin, then assign it a category, and add a note. When we do this, the user receives about 4-5 emails back to back to back. We get questions and complaints about this all the time. It would be a good feature if the system sends a single email…
Hello, Looking to get set up with the Samanage integration - I've done the set up but we haven't gotten any notifications yet even though new incidents have been created. Is there something I'm missing? And does the new release Slack notifications located under your profile use the other Solarwinds Service Desk app? I'm…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
It would be helpful if Service Agents (techs) had an option to override notification setting when making changes to an Incident. In the SolarWinds Web Help Desk, a tech could open a ticket, make multiple changes, then click Save (no email is sent to anyone unless the change was reassignment), or Save and Email. Clients and…
Currently, SolarWinds Service Desk only sends notifications after an SLA breach occurs. However, for proactive service management, receiving alerts before a breach happens is critical. We propose implementing SLA pre-breach notifications based on configurable timeframes (e.g., X minutes before SLA expiration).…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
Our organization relies heavily on Teams instead of email internally. It would be awesome if there was a way to send comments to the Requester's Teams instead of their email so visibility is improved for our org and resolution times can be reduced for us. We have all the users provisioned and set up through Azure SSO.
While typing up a response to one of my tickets today, my supervisor responded to the ticket first. I had no knowledge of this when it happened, so I submitted my response a few minutes later, none the wiser. When I see the email notifications about the ticket, I see his response and that it came before mine and now the…
It looks like you're new here. Sign in or register to get started.