The most recent content from our members.
Following the upgrade to SolarWinds Platform 2025.2.1, simulating an HTML email in the alert action results in plain text output only. This issue was not present in our previous version, 2024.4.1, where the simulation worked as expected.
Hi there, I'm currently working on improving the branding of our email notifications in SolarWinds. I've created a HTML layout that uses both normal HTML and SolarWinds system email variables. However, it appears that HTML customisation is not currently supported in the header, footer, or body sections of the templates.…
I hope this is a "me" problem, because I can't imagine that the email template function is broken. The currently selected Request Types for any given email template are no longer listed, so when I try updating the template itself, it won't let me save...because I haven't selected any Request Types. But you see, I already…
When we send a test email to our support@xxxxxx.samanage.com dropbox, there's not a ticket generated from this email. Am I missing a setting somewhere that I'm not aware of that would not allow ticket generation? In addition to this, does anyone here use Google Workspace and forward their support emails from a Gmail…
A lot of our new users report the account activation email as spam. I'd like to be able to edit it to look a bit more professional.
Techs regularly receive emails that should be tickets, instead of rejecting the email and directing them to the service portal the tech forwards the email in to the auto ticket generating email account however it would be nice if that process would scrape the email and see that it is a forward and set the requester to the…
Our server alerts send an email to support@****.samanage.com, creating a ticket each time. The problem is that once there is an issue with a server, it tries every hour to run the job. This leads to a ticket being opened every hour until the issue is resolved on the server. Is there a way to have subsequent alerts…
Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who authenticate their domains. This change improves email reliability, security, and…
We recently had an issue where the Email actions from alerts were firing ok, but they were failing overall (The server rejected the given recipient. The server responded: 550 5.7.1 Unable to relay.) I am wondering if there is a way to setup an alert to capture if this happens again? I've had a quick look and cant work out…
Guys, I'm trying to set up an alert that should send me an email when the Spooler service (Print Spooler) on the server SERVER001 goes down. I thought it was a simple and fairly obvious alert but yet I am really confused constructing a working query/condition. There's probably been a lot about this already but I haven't…
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