The most recent content from our members.
It would be nice if we could create a reminder in processes. I'm thinking mostly for changes, but I'm sure it could be used in other places as well. For example, we often push our changes to a test group and then leave it alone for a while before pushing it to all users. This is easy to forget about, though. So it would be…
It could be helpful to have an option to add a "Wait" in the process in Service Requests. Adding a Wait (x amount of seconds or minutes) before next task or process could be helpful in some scenarios.
It would be awesome if we could have version control built into the Service Request catalog processes. It would be helpful to have so we can "fall back" to an old process setup if something gets accidently removed or the process that gets updated does not work properly.
Can I find out who has escalated a ticket from one group to another using Power BI Connector JSON Data? If yes, then help me with the instructions. If No, then can we add the respective field for the same so that it can be verified? I am using Escalation tag for now to identify the tickets that are getting escalated from…
One of the processes on a number of remote branch VMs is leaking handles and that eventually causes the server to run out of memory. Restarting the service that owns (spawned) the process resolves the issue. There's already a performance counter that is tracking the handle count for that process in SolarWinds - I just…
Currently, when you setup an approval within a service catalog process or similar, you can assign the approval to an individual or a group of a individuals. When I set the approval to be made by a group of individuals, the notification goes out to all of these users and any one of them can approve/deny the approval task.…
Hi, New to the Solarwinds ticketing system, but we are trying to build a process in one of our services that relies on some information from third party vendors. As part of this process, we would like the requestor to fill out a field such as "Email Address" and be able to use that custom field for "Email Address" when a…
Sometimes we use the "Approval" step in a process more like a yes or no question. For example, when someone is terminated, we have an "Approval" asking "Did this user return their key fob?" However, even with a description on this approval step, sending it as an approval seems to confuse some users. If we could change…
It would be convenient to have a toggle option to expand or collapse all Form Logic items and Processes in a Service Request. So we can condense process and logic titles to a single line per or expand all with a click. This would help when searching through complex Processes or Form Logics.
Hello Dear SWSD Administrators, I want to create an automation rule to resolve a service request (Ticket) 4 hours after the approval denied. I tried to find in the time based condition but I cannot get to it. I have currently set a condition but it does not seem to be working. Any ideas or tips and tricks are appreciated.
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