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I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
-Customer would like to deploy the SolarWinds Discovery Agent on MacBook devices. However, for deployment purposes, they require the installer in .pkg format instead of .dmg. -They had tried all possible workarounds. The only step they haven’t attempted is deploying a .pkg file. However, this requires the App Bundle ID…
The Default Text and Help Text on Custom fields is really helpful in assisting End Users to input correct detail first time. Similar on the Subject and Description Boxes would be useful as well in capturing good information on the first submission otherwise End User just write "Issue" or "Problem" which has little context.
Currently only able to create a role, and if one of those users is needing to perform additional responsibilities, you have to create a completely new role to incorporate what they currently do and along with the new role. There are not very many people who do more than one role but the few do not perform the same duties.
As of now, queue management in Solarwinds Service Desk is non existent. It would be nice to be able to easily see who is available in the queue and who is not. It would also be great to be able to easily see how long somebody has been in available for that day and how many tickets the round robin has passed to them. In…
If we have a saved filter for Incidents, it automatically shows new tickets created under that filter. However this is only applicable for NEW incidents. Incidents that are re-assigned is not prompting automatically. Still need to refresh the page to load the new incidents. Can we have this automatic prompt of…
Currently the only automation option to add information in the ticket is to Append or Prepend the original request details. Feature request is to have the option of adding a Public or Hidden comment to the ticket inline with the thread. To use as automatic notes for technicians or automatic responses to the requester.
When new user emails support for ticket creation. The email value is used as the new users Name as well. The older Web Help Desk parses the Display Name out as the users Name value. This would be helpful to see Display Name of user submitting request, so that we know who we are talking to; in most cases. For a staffing…
I would like to track parts in Service Desk. For instance, USB cables. I'd like to keep track of how many I have in inventory so that I know when to reorder. Could be for anything. HDMI cables, phone headsets, extra hard drives.
When i merge a ticket it should take all of the details from the parent ticket. site, department, category, subcategory, assignee, impact/priority at this time it only auto closes and leaves everything blank then as an admin I must track it down and correct it due to our metrics and reports.
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