The most recent content from our members.
Currently it isn't possible to use an automation to convert an incident to a service request based on Keyword, Cat, Subcat, etc. Would be very nice to have this ability within Automations.
The new features that are coming out, like editing visual workflow maps and Sandbox are locked to Premier, is a bit ridiculous. Our company cannot justify Premier tier cost with the amount of licenses (200+) we need to pay for. I cannot begin to count the number of times we as a company have asked our account rep and CSM…
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
Hi everyone, While working on the creation of new dashboards, I noticed two new formatting options available for columns in Modern Dashboard Table widgets: HTML and COLOR. I have been working on version 2025.1.1 a few months ago and recently upgraded to 2026.1, so I am fairly confident these options were introduced…
End users have have the ability to comment on closed or resolved tickets. In IT we don't monitor those tickets. It can be frustrating for the end user as they think we will reply to them. Thank you
They pass to the task itself, but they show up as the placeholders in the email notificaitons
Ability to build and save custom reports based similar to standard SQL queries. Giving the ability to pull data from a module outside of reports built into SWSD. In order to build these, allow customers to submit a request to SolarWinds with the information they are wanting to pull and the SWSD support team can provide the…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
-Customer would like to deploy the SolarWinds Discovery Agent on MacBook devices. However, for deployment purposes, they require the installer in .pkg format instead of .dmg. -They had tried all possible workarounds. The only step they haven’t attempted is deploying a .pkg file. However, this requires the App Bundle ID…
The Default Text and Help Text on Custom fields is really helpful in assisting End Users to input correct detail first time. Similar on the Subject and Description Boxes would be useful as well in capturing good information on the first submission otherwise End User just write "Issue" or "Problem" which has little context.
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