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I added a field to a service request and I am trying to do an automation rule on it. I can't find the field (it is a dropdown)
I am trying to import old incidents through csv file the only error I am getting in about the comments can you help with how the format should be ?
I have a default tag tied to each category and sub category, how can I create an automation rule that when this category has these tags to auto assign the ticket to a specific person
Good morning! I am trying to generate a purchase request form from the service catalog with a quantity and price. I have a custom field called Grand Total that I would like to have it be calculated automatically using the quantity x price. I have multiple lines for quantity and price so the idea would be to have something…
When we send a test email to our support@xxxxxx.samanage.com dropbox, there's not a ticket generated from this email. Am I missing a setting somewhere that I'm not aware of that would not allow ticket generation? In addition to this, does anyone here use Google Workspace and forward their support emails from a Gmail…
I might be missing something and I very well might be crazy, but for dashboard widgets are we just limited to the selectable widgets available on dashboards? Incident widgets seem to have decent filtering options, but other sections don't. Someone asked me recently about creating a dashboard for contracts and I was only…
We are wanting to know who has viewed certain solutions. I can't find a report that does that and the Audit log only shows what changes we made to the Solution. Has anyone found a way to get this data? It would also be great to know how they found that solution.
Such a big, in your face, banner for a 45 day expiry notice is over the top - I can see this being useful for the final 7 days if you reach that point..... Can we remove this or set it to show in the last 7 days when it would be useful or let us set that timeframe ourselves?
When creating a new item in the Other asset side, the system generates an asset ID tag that I can use to print a QR label. However, when importing from a CSV there is no way to have the system generate this ID automatically. After importing I have thousand records with blank asset ID field. How can I have the system…
I need some help regarding the retention of ticket data in SolarWinds Web Helpdesk Query: How are Data Subject Access Requests (DSARS) handled and the right to be removed? What options are there? We are not able to change data retention dates or automate a delete process. Is there a way to set a retention period on tickets…
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