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Good afternoon! I am building a workflow for approving and denying purchase requests. However, when I enter a comment, it does not get placed anywhere in the Request. How do I add the Approver's comments to the request? Along with that, how to I prevent the approval from auto-resolving the request? Thanks!
Hi, I'm a newbie trying to figure out service catalog and how to best use. We have to report Monthly Controlled Substance orders for five States at the beginning of each month. I want to be able to create tasks for each state within the same Service Catalog Item so at the end of the process we can see all the reporting has…
I am needing a multi picklist user field for our Work Order incident form. I can create a multi picklist field but then have to define the list of users. Or I can create a user field but then I can only choose one user. I don't see how to create such a custom field.
I have been adjusting roles and automation rules trying to find a good way to restrict changes to the priority of a ticket unless you are a member of a specific group. We want changes to priority changes to only be allowed by a small group of agents or managers. Does anyone know of a way to do this?
I have a Service Catalog item that includes several fields controlled by a Logic Form. The Logic Form uses one main (parent) field to determine which dependent fields should be displayed. Some of these dependent fields are shared across different values of the main field. The issue is that when the main field changes, the…
Our Team is seeing an issue where Tasks created in an incident that is under a Group Assignment are auto-completing themselves within the minute they were created. When we remove the Group Assignment and add a task it holds, and still holds if we add the group after the task. We have Category triggers and Automations that…
I have automation rules that seem to have stopped running consistently. Is there a way to trigger them manually for testing?
I get users, just never more than 99. curl-H "X-Samanage-Authorization: Bearer xyzxyzxyz"-H "Accept: application/vnd.samanage.v2.1+json" -H"Content-Type: application/json" -X GET https://api.samanage.com/categories.json
We have found a number of emails that I would expect to have generated Incident Tickets, didn't. I'd like to see why they didn't. Is there a place where I can see how an email was processed and why it didn't get created?
I recently added an agent to an HP Laptop that was connected to an HP Thunderbolt Dock, and connected to the dock was an Ethernet connection and two external 27" monitors. the Laptop, the Ethernet Connection (IP), and the Two Monitors were captured. But the Dock was not. How do I get the Dock captured as well?Specifically…
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