I have a default tag tied to each category and sub category,
how can I create an automation rule that when this category has these tags to auto assign the ticket to a specific person
Hi @karenn Unfortunately, automation rules cannot be triggered based on tags.But, as you already have categories and subcategories defined, I recommend setting up the automation to trigger on those instead.For example: when a ticket is assigned a specific category and subcategory, the rule can automatically assign it to the designated technician.
