When we send a test email to our support@xxxxxx.samanage.com dropbox, there's not a ticket generated from this email. Am I missing a setting somewhere that I'm not aware of that would not allow ticket generation?
In addition to this, does anyone here use Google Workspace and forward their support emails from a Gmail account to the dropbox? I don't see any way to verify the forward without being able to access the dropbox, unless the link should come through on the automated ticket?
I have a ticket in with SW support, but we've not gotten a reply back yet...
