We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
Dark mode is now available in labs for SolarWinds Service Desk! This release introduces a sleek, visually comfortable interface designed to reduce eye strain and support sustained focus throughout the workday. Built with the needs of busy service desk agents in mind, dark mode helps boost comfort and…
Live Webinar | November 6, 10 a.m. CT In our latest 2025 State of ITSM Report, top-performing organizations achieved an incredible 54% faster resolution time—and GenAI was the game-changer. Join us for a live session where we’ll unpack how they did it. You’ll see a demo of GenAI in action within ticket triage and…
We're excited to roll out another update for SolarWinds Service Desk, packed with improvements designed to enhance your experience and empower your teams. This release introduces a brand-new way to stay connected within the platform, the resource center, and makes our powerful 360 Reports easier than ever to access. Plus,…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Recently Released Strengthening the ITSM Core * Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6 * Dark Mode August 17 * Approval Reminders May 18 * Redirect users from VA to the portal to complete ticket creation May 18 * Data Masking* Allow data unmasking in…
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and filtering February 16 Migration to new email provider for better reliability, security, and better controls…
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