We're excited to bring you the latest release for SolarWinds Service Desk, which is designed to give ITSM teams their time back. By removing technical bottlenecks in identity management and breaking down data silos between departments and dev teams, we’re helping you shift more focus from managing tools to delivering…
We’re excited to officially release Phase 1 of the SolarWinds® Service Desk Sandbox. Let’s be real—making big changes in production can feel like a high-stakes thriller movie. Whether it’s a workflow tweak, a portal update, or a configuration experiment, the ‘Save’ button shouldn’t give you stage fright. Your sandbox gives…
Our latest SolarWinds Service Desk update is designed to empower ITSM teams to reduce manual overhead and innovate safely. This release delivers critical enhancements for managing data integrity and workflow execution across your organization. From the highly anticipated launch of Sandbox to the expansion of automations…
As we close out the year, we wanted to take a minute and look back at what has been a great year of progress for SolarWinds® Service Desk. If we had to summarize 2025 in two themes, they would be: driving operational efficiency and making AI actually useful for IT pros. From the expansion of SolarWinds AI to the UI…
We are thrilled to announce our latest release for SolarWinds Service Desk, centered around two core pillars: intelligent automation through Generative AI (GenAI) and flexible process control. These enhancements are designed to shift your focus from manual effort to strategic resolution, helping to ensure your teams save…
We’ve got some big news that we're incredibly excited to share with you. SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025! This is a huge milestone. Forrester included SolarWinds as one of only fifteen evaluated providers from across the globe in the report. What This Means…
What We're Working On for SolarWinds Service Desk Last Update: August 25, 2025 Recently Released Strengthening the ITSM Core Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6 Dark Mode August 17 Approval Reminders May 18 Redirect users from VA to the portal to…
Happy New Year THWACK community! Our first release of 2026 is officially here, and it’s a big one. We’ve focused this update on streamlining your workspace and strengthening your data security. Whether you’re leveraging our new GenAI runbook generation, protecting sensitive information with PHI masking, or navigating your…
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and filtering February 16 Migration to new email provider for better reliability, security, and better controls…
What's New? Agent Productivity Employee Engagement Audit & Compliance Agent Productivity Change Categories and Subcategories Automatic Round-Robin Ticket Assignment Redesign Main Menu in Labs 1. Change Categories and Subcategories Managing your change templates and records has never been easier than with the newly…
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