mpuskar

22

Enable Automations for Problem Tickets

2 views 7 comments 22 points Most recent by djr1122 January 2025SolarWinds Service Desk (SWSD) Feature Requests

4

Enable Change/Service Catalog Records With Preattached Documents for Requesters to complete and attach.

1 view 0 comments 4 points Most recent by mpuskar April 2024SolarWinds Service Desk (SWSD) Feature Requests

5

IT Service Agent User On-Call List

0 views 0 comments 5 points Most recent by mpuskar February 2024SolarWinds Service Desk (SWSD) Feature Requests

1

Allow for Change Record System Fields (Planned Start and Planned End) to be added to titles and notifications

0 views 0 comments 1 point Most recent by mpuskar February 2024SolarWinds Service Desk (SWSD) Feature Requests

8

Custom Naming Conventions on Record Numbers For Each Module

2 views 1 comment 8 points Most recent by ASevera_ELWD November 2023SolarWinds Service Desk (SWSD) Feature Requests

3

Ability to Edit System Fields on Forms

0 views 0 comments 3 points Most recent by mpuskar October 2023SolarWinds Service Desk (SWSD) Feature Requests

12

Create a Incident/SR Record option from Process Workflow in Service Requests

41 views 1 comment 12 points Most recent by wydra91 May 2023SolarWinds Service Desk (SWSD) Feature Requests

4

Service Request Workflow Update Record Drop Down Choice - Add Comment, Resolution, Resolution Code

42 views 0 comments 4 points Most recent by mpuskar December 2022SolarWinds Service Desk (SWSD) Feature Requests

6

Customize color choices on line/bar graphs

0 views 0 comments 6 points Most recent by mpuskar July 2022SolarWinds Service Desk (SWSD) Feature Requests

4

Update Problem Management to have similar functionality as Incidents/Change

0 views 0 comments 4 points Most recent by mpuskar May 2022SolarWinds Service Desk (SWSD) Feature Requests

Problem Management Module Updates

Answered ✓ Closed 605 views 1 comment 1 point Most recent by SPSDude April 2022SolarWinds Service Desk (SWSD)

0

Filters for Lists / Reports that allow for future dates to be included

0 views 0 comments 0 points Most recent by mpuskar December 2021SolarWinds Service Desk (SWSD) Feature Requests

Have "Send Notification" Automations Tie Back To Original Incident Record for Replies

Answered ✓ Closed 1.9K views 5 comments 0 points Most recent by B Johnson December 2021SolarWinds Service Desk (SWSD)

1

Controls for fields such as User Look up

1 view 0 comments 1 point Most recent by mpuskar October 2021SolarWinds Service Desk (SWSD) Feature Requests

1

Add System Field option for Mult-line Text and/or Multiple User Selection or Add CC field to Solution form.

0 views 0 comments 1 point Most recent by mpuskar October 2021SolarWinds Service Desk (SWSD) Feature Requests

2

Add "Stop Process" / "Start Process" toggle for Change Record automation rules

0 views 0 comments 2 points Most recent by mpuskar August 2021SolarWinds Service Desk (SWSD) Feature Requests

2

Include email icon for sending a reminder on Tasks

1 view 0 comments 2 points Most recent by mpuskar June 2021SolarWinds Service Desk (SWSD) Feature Requests

mpuskar

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