Would like to see some sort of functionality added in the following manner, used for On-Call capabilities.
Suggestion:
IT Service Agent User level profiles able to set a schedule (Day/Time) fields for on-call designation in Settings tab above/below Out of Office area.
Method: Perhaps something akin to how we can schedule service requests. List responsibilities either by CMDB or Cat/Subcat, hours on-call, weeks or calendar picker with Repeat each D/W/M/Y
Usage:
Populate a list for scheduled weekly email to relevant parties for after hours contact by CMDB/Applications/Cat/Subcat in the event of an outage.
Immediate notification for Incidents opened for their specific CMDB/Applications/Cat/Subcat during On-Call hours rather than just assigning to a team. (Possible SMS)
Calendar visible by IT Service Agent Users for planning, maybe webcal like Change Management Calendar.
