Currently, we are trying to automate sending out bulletins for when a Change is about to be implemented and post implementation tasks. It would be helpful if we could include the Start and End date/time for those bulletins.
we could probably accomplish this with the {{incident_attributes}} variable being included but we only want to highlight a handful of fields, not everything on the details tab.
Scenario:
We have a pre-install task to complete which automatically sends out a communication with certain fields including {{planned_start_at}} and {{planned_end_at}} on the email.
Install task occurs
Approval for Install success generates.
On Approve, another communication goes out with the Success notification
On Decline, another communication goes out with the Declination notification.
Thank you,
Michael Puskar
