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We’re wrapping up the year with our final SolarWinds® Service Desk quarterly update, and we’d love for you to join us. This live session is your end-of-year look at what’s new, what’s coming soon, and how your feedback continues to guide the future of Service Desk. Our product team will walk through the latest…
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
We have configured integrator for solarwinds HCO to SWSD as per the document. The incident created time is in UTC rather than IST . Is there a work around for this ?
Is there a way for a queue manager to see what agents are available?
Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
Hello everyone, I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.…
Currently I'm integrating the SolarWinds Service Desk connector to my product known as OpsHub Integration Manager, for integrating and migrating SolarWinds SD's entities like Incident, Problem etc. to the target ITSM systems like ServiceNow, Jira etc. Now for this I want to get metadata details for all the available system…
I am wondering if anyone has any issues with CI's being attached to incidents when they are created? I have my orion connection setup but i'm seeing online that the instructions to automatically map thru the self hosted integration is a bit different. My orion connectors are located under Discovery and assets, not in the…
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks
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