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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Recent Discussions

Viewing who has read certain solutions
We are wanting to know who has viewed certain solutions. I can't find a report that does that and the Audit log only shows what changes we made to the Solution. Has anyone found a way to get this data? It would also be great to know how they found that solution.
Can we remove the certificate expiry notice?
Such a big, in your face, banner for a 45 day expiry notice is over the top - I can see this being useful for the final 7 days if you reach that point..... Can we remove this or set it to show in the last 7 days when it would be useful or let us set that timeframe ourselves?
In the Asset portion of ESM, when importing, Asset ID isn't populated for "other assets". How can I generate?
When creating a new item in the Other asset side, the system generates an asset ID tag that I can use to print a QR label. However, when importing from a CSV there is no way to have the system generate this ID automatically. After importing I have thousand records with blank asset ID field. How can I have the system…
I need some help regarding the retention of ticket data in SolarWinds Web Helpdesk Query
I need some help regarding the retention of ticket data in SolarWinds Web Helpdesk Query: How are Data Subject Access Requests (DSARS) handled and the right to be removed? What options are there? We are not able to change data retention dates or automate a delete process. Is there a way to set a retention period on tickets…
SW Observability field mapping not working?
I have the SW Observability (Self-Hosted) integration working, kinda. I created a Custom Attribute on the SWO side for Alert name: So then I go to the SWSD side, and I can now see that field. I have created a Custom Form, along with a Custom Field (Text) to contain the alert name. I created a Dynamic Form Rule to ALWAYS…
My process integration URL keeps disappearing
So I have a "Samanage" process integration created for doing things using the SolarWinds API. When I create Process Integration elements in a workflow, sometimes the additional URL I am adding to the Process Integration item just won't save. An example below: I entered the additional URL in the screenshot here: I can save…
Are we no longer able to assign tickets to groups? I am only seeing individual users in the dropdown menu for assignee
I see previous incidents assigned to groups, but starting this morning, there are no groups in the dropdown menu for assignee.
What is the process for deleting a incident ticket that was submitted by mistake?
Can't seem to find a simple "delete" button.
User Provisioning
I am doing user provisioning with Azure Ad I did everything as in the documentation but The users are not appearing in the solarwinds service desk unless it is manual and nothing in the logs anything to help with that ?
Update user fields in widget filters dynamically based on who is viewing dashboard.
Hi, I have been tasked with creating dashboards for myself and my colleagues to use. Some of these dashboards are at a "individual level" so I want to be filtering based on one person specifically. This is fine when creating dashboards for myself, as I can just set myself as the user in the filters. However the problem is…