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SolarWinds API not giving expected results.

In SolarWinds Service Desk to fetch the incidents and changes entities we are using the below mentioned APIs.
1. Incidents - https://api.samanage.com/incidents.json

2. Changes - https://api.samanage.com/changes.json

Now along with this API we are passing the filter param with the updated_from as the key and the value as the timestamp for example - https://api.samanage.com/incidents.json?updated_from=2025-11-10T00:56:18.000Z

So while using this above API there is some unsual behavior taking place. Like even if the entities updated time is falling in the current filter window, still the entity is not being returned via API.

Therefore want to ask that is there any issue in the SolarWinds Service Desk APIs?
Like due to some backend processes like indexing and all, does the API results in some delay.

Thanks

Aniket.

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SolarWinds Service Desk (SWSD)

Comments

Aniket2409

Never seen such dead community for such product, really disappointed after purchasing Solarwinds Service Desk. @SolarWinds_Worldwide_LLC.

joeybrown

Hi @Aniket2409, sorry for the delay in response here. Since our move to the new community platform I think we've been missing some notifications and are working to get that resolved soon.

To answer your question, there could have been some underlying issues that were causing this type of response with the API. If you are still seeing this, can you please open a ticket with our support team (technicalsupport@solarwinds.com) so we can investigate. If you do open a ticket, please mention to loop in Joey Brown from the product team so I can assist where possible.

Again, sorry for the long delay here and we will work on responding in a more timely manner.