We’ve got a live session coming up that’s focused on one of the biggest day-to-day pain points for Service Desk teams: switching between tickets and remote support tools when issues get complex.
On Feb 17, we’re hosting Stop the Swivel: Integrating Remote Support for a Seamless Service Desk Workflow, where we’ll walk through how IT teams can launch secure remote access directly from the service desk to keep context, reduce friction, and resolve issues faster.
What we’ll cover:
- How teams handle complex support scenarios without jumping between tools
- What an integrated service desk + remote support workflow looks like in practice
- Tips for improving technician focus and resolution speed
Hosted by David Russell, Senior Solutions Engineer, and Lauren Okruch, Senior Staff Product Marketing Manager
Save your spot here.
If you’ve ever found yourself bouncing between systems during a live support session, this one’s for you. Hope to see you there!
