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How to use Resolved by or Resolution code fields a condition sets?

I need to create an automation to set a specific action when an incident was resolved only by an agent. Is there a way to use Resolved by or Resolution code fields?

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leos

I have not tested this but maybe create an automation and try this:

Trigger: Object Updated > Incident

Condition: Value Updated to > State > Resolved

Action: what you want to do….

Siviu_iBO

I need to differentiate who resolves it (agent or requester), so this does not resolve my issue.