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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

I need some help regarding the retention of ticket data in SolarWinds Web Helpdesk Query
I need some help regarding the retention of ticket data in SolarWinds Web Helpdesk Query: How are Data Subject Access Requests (DSARS) handled and the right to be removed? What options are there? We are not able to change data retention dates or automate a delete process. Is there a way to set a retention period on tickets…
SW Observability field mapping not working?
I have the SW Observability (Self-Hosted) integration working, kinda. I created a Custom Attribute on the SWO side for Alert name: So then I go to the SWSD side, and I can now see that field. I have created a Custom Form, along with a Custom Field (Text) to contain the alert name. I created a Dynamic Form Rule to ALWAYS…
My process integration URL keeps disappearing
So I have a "Samanage" process integration created for doing things using the SolarWinds API. When I create Process Integration elements in a workflow, sometimes the additional URL I am adding to the Process Integration item just won't save. An example below: I entered the additional URL in the screenshot here: I can save…
Are we no longer able to assign tickets to groups? I am only seeing individual users in the dropdown menu for assignee
I see previous incidents assigned to groups, but starting this morning, there are no groups in the dropdown menu for assignee.
What is the process for deleting a incident ticket that was submitted by mistake?
Can't seem to find a simple "delete" button.
User Provisioning
I am doing user provisioning with Azure Ad I did everything as in the documentation but The users are not appearing in the solarwinds service desk unless it is manual and nothing in the logs anything to help with that ?
Update user fields in widget filters dynamically based on who is viewing dashboard.
Hi, I have been tasked with creating dashboards for myself and my colleagues to use. Some of these dashboards are at a "individual level" so I want to be filtering based on one person specifically. This is fine when creating dashboards for myself, as I can just set myself as the user in the filters. However the problem is…
Filter Tickets
In the incidents section how can I filter the incidents from the service requests
Feedback about SWSD AI feature
Hello community, I am writing because I am evaluating switching the type of license on my company's SWSD tenant to include GenAI capabilities. Upon requesting a quote, I received an increase in the price per license of about 60% on the actual cost, and I would like to collect feedback from those of you who have experience…
Need to check fesability on Host based monitoring
Recently i faced one issue, windows servers is pinging with ip address but not with hostname, is there any way to set an alert if server is not reachable from hostname then it will trigger an alert