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Hi Everyone, The Web Help Desk currently offers user the ability to schedule weekly tasks and auto create tickets to fulfil those tasks. I am unable to find a similar capability in the SW Service Desk. I have tried the Service Catalog option and also Change Catalog to test a few scenarios but was unable to replicate the…
i need to monitor the url using curl and need an output The key word in the output is "301 Moved Permanently".
I'm looking for an API endpoint that can provide detailed mobile device properties such as: * Network information * OS build version * Device name * Storage capacity The current endpoint /mobiles.json doesn't return these properties. Is there another API endpoint available that provides this more detailed device…
Our server alerts send an email to support@****.samanage.com, creating a ticket each time. The problem is that once there is an issue with a server, it tries every hour to run the job. This leads to a ticket being opened every hour until the issue is resolved on the server. Is there a way to have subsequent alerts…
Whenever I put my dashboard into full screen mode, it will not live-update. Only work around I can come up with is using my browser's full screen function (F11) which isn't ideal since it doesn't hide the side menu and utilizes my monitors resolution rather than expanding or fitting to screen. The integrated full-screen…
Whenever somebody emails in to our helpdesk, it'll immediately assign to myself instead of being set to "Not Set" as I would like it to so everybody can be notified a ticket was submitted via email.
How do you handle the Asset ID's for when you have to reinstall a computer. The asset tag goes to the device so it needs to maintain the same ID number however the system will not let me duplicate the Asset ID even if i mark the device as Disposed or Lost.
Deleted everything from our asset management portal, but for some reason they are still showing up when I go to create a ticket and go to under Related items, go to Configuration items, and they are still there. How do I clear these out? We are cloud-based.
Looking to use the API to get a user's most recent incidents. Using the web interface, I can see that you can filter by user using requested_by. When doing this it uses a numeric ID, that thus far I've been unable to figure out how to get. It isn't the user id or the group id for the user. Any idea on how I can get this ID…
I am trying to use custom fields in an automation rule but they don't seem to work. Use Case: We have a catalog request template for new hire onboarding. We would like to append the employee's name to the generated catalog request. When we try to reference the custom field names, the request name just gets updated the…
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