Are we no longer able to assign tickets to groups? I am only seeing individual users in the dropdown menu for assignee

I see previous incidents assigned to groups, but starting this morning, there are no groups in the dropdown menu for assignee.

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Accepted answers

hboyd

A Quick fix is to go to Setup - Global Settings - Service Desk Settings and disabled the "Assigned to field displays only users and queue members" option.

Our engineering team is working on a fix to be deployed in production that will revert the account back to the previous selected option (on or off).

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hboyd

ghurst

This fixed it. The toggle was actually set correctly for us, I just had to toggle it off and back on and then the groups repopulated within the dropdown list.