l.vanpelt

• Activity
• Posts22
• Comments7

Discussions

• Add a Note in the Help Desk email notification creates a new ticket instead of adding it to existing ticket

  Question Closed 348 views 0 comments 0 points Most recent by l.vanpelt October 2021Web Help Desk (WHD)
• Can Clients see notes added to a linked child ticket?

  Answered Closed 952 views 3 comments 0 points Most recent by l.vanpelt June 2021Web Help Desk (WHD)
• Created By / Reporter Name on Child Tickets

  Answered Closed 587 views 1 comment 0 points Most recent by jdmartel April 2021Web Help Desk (WHD)
• Web Help Desk - FAQ Tracking

  Answered Closed 355 views 2 comments 0 points Most recent by typhoon87 November 2019Web Help Desk (WHD)
• Ticket Sections Disappearing Randomly ???

  Answered Closed 317 views 6 comments 0 points Most recent by fluffy_midnight October 2019Web Help Desk (WHD)
• Group Ticket View

  Question Closed 64 views 0 comments 0 points Most recent by l.vanpelt March 2019Web Help Desk (WHD)
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  Allow the Refresh and Column Set View to Remain in between Sessions

  0 views 0 comments 4 points Most recent by l.vanpelt January 2019Web Help Desk (WHD) Feature Requests
• Disable Tech Account - Can no longer log in as Client?

  Answered ✓ Closed 560 views 6 comments 0 points Most recent by l.vanpelt August 2018Web Help Desk (WHD)
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  Ability to include multiple attachments at one time

  0 views 2 comments 15 points Most recent by jmb3324 July 2018Web Help Desk (WHD) Feature Requests
• Auto open ticket on a frequency basis

  Answered ✓ Closed 154 views 2 comments 0 points Most recent by l.vanpelt April 2018Web Help Desk (WHD)
• FAQ Placement in Client View

  Answered Closed 119 views 2 comments 0 points Most recent by percyplant April 2018Web Help Desk (WHD)
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  Ability to have multiple Web Help Desk Windows open

  0 views 0 comments 7 points Most recent by l.vanpelt December 2017Web Help Desk (WHD) Feature Requests
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  Show all Task and Child Tickets

  0 views 0 comments 8 points Most recent by l.vanpelt December 2017Web Help Desk (WHD) Feature Requests
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  Display the Request Type or the Assigned Tech in Task Tickets

  0 views 3 comments 3 points Most recent by tcore October 2017Web Help Desk (WHD) Feature Requests
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  Display notes entered in different color

  0 views 0 comments 3 points Most recent by l.vanpelt October 2017Web Help Desk (WHD) Feature Requests
• Exporting assets into an Excel spreadsheet - too many columns!

  Question Closed 216 views 0 comments 0 points Most recent by l.vanpelt August 2017Web Help Desk (WHD)
• Is there a way to send a notification for assets that require a quarterly maintenance check?

  Answered Closed 190 views 2 comments 0 points Most recent by fluffy_midnight July 2017Web Help Desk (WHD)
• Is there a way to restrict tickets to certain Tech Groups?

  Answered Closed 585 views 2 comments 0 points Most recent by kellytice June 2017Web Help Desk (WHD)
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  Tech Group - Display Technician Names in Tech Level or Escalation on Tickets

  0 views 0 comments 4 points Most recent by l.vanpelt May 2017Web Help Desk (WHD) Feature Requests
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  Name Assigned Technician list by first name

  1 view 0 comments 4 points Most recent by l.vanpelt May 2017Web Help Desk (WHD) Feature Requests
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  FAQ Pending Approval - Send Notification to Group

  0 views 0 comments 5 points Most recent by l.vanpelt May 2017Web Help Desk (WHD) Feature Requests
• New FAQ Alert...Is This Possible?

  Answered Closed 72 views 1 comment 0 points Most recent by typhoon87 May 2017Web Help Desk (WHD)