Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Display the Request Type or the Assigned Tech in Task Tickets

When there are multiple child tickets linked to a parent ticket, it can be overwhelming determining who is working each ticket. If the child ticket could display further details, such as the request type or the assigned technician, this would be very helpful.

Find more posts tagged with

Status: None

Comments

tcore

Hello,

I use the child ticket feature extensively. We can apply a request type, technicians etc. I will be happy to help you in regards to this, let me know. Teresa.core@loanpacific.com

l.vanpelt

Teresa – Thank you for your response. Does this information show under the Task items within the ticket? I am trying to prevent from having to go into each ticket to view the Assigned Tech and/or request type. Currently, Task Tickets display the following fields: No., Date, Status, Client, Request Details. Thank you.