Is there a way to add individuals to request types in order for them to view specific requests under Group Tickets without getting email notifications? Example, we need our Facilities staff to view our ATM staff tickets. ATM staff tickets are set up to notify the group when a ticket is placed under ATM's. If I add the Facilities team to this group, they will receive an email notification.
I've considered the following:
1.) Remove email notification for Facilities techs in their profile, however they will no longer receive email notifications for tickets placed as a Facilities request.
2.) Add Facilities as 2nd level Tech Group, however the ATM tickets did not appear in the Group Tickets for Facilities if they were added as 2nd level.
3.) Create a rule - A rule does not exist to allow certain group ticket view.
4.) Facilities could manually search for the ATM tickets, however this is not ideal.
Hope this makes sense. Does anyone have any advice?
Thank you!
