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Web Help Desk - FAQ Tracking

Is there a way to track how often an FAQ is viewed by users? We could use the 'Vote' option, however we would have to rely on users actively using this as they view the FAQ's. We would just like to see which FAQ's are utilized more than others to determine which ones are needed. Thank you!

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j_a_catlin

I would imagine to get that information you would probably need to dig into the log files. I don't think there is anything in the built into the WHD interface that would do at this time. Maybe putting in a feature request for a number of views counters for the FAQ wouldn't be a bad idea. I could see it as being something useful to help ID which issues are more commonly looked up.

typhoon87

Jeff is correct, there is no built in way to do this as of now. There is already a FR in the system created by me some time ago did not get much traction but you can still upvote it.