l.vanpelt

Teresa – Thank you for your response. Does this information show under the Task items within the ticket? I am trying to prevent from having to go into each ticket to view the Assigned Tech and/or request type. Currently, Task Tickets display the following fields: No., Date, Status, Client, Request Details. Thank you.

Hi. Yes, I did contact them. It seemed like they were not aware that this was an issue with this release. They don't have a resolution and advised that we keep an eye out for future updates.

Thank you comtcjm! This did the trick

Hi jfitzemeyer. We just upgraded to 12.7 ourselves and are seeing this same issue. Did SW provide any information on how to resolve this? Thank you.

Thank you so much fluffy midnight! This worked!

Hi! Thank you for the response. Yes, I checked their client account as well, and it is active. They are still unable to log in.

This is exactly what I was looking for! Thank you!