karenn · Consultant · ✭✭✭✭✭

• Activity
• Posts20
• Comments14

Discussions

• Resolution Form

  Answered 21 views 2 comments 0 points Most recent by karenn April 2SolarWinds Service Desk (SWSD)
• CI in other service providers

  Answered 25 views 1 comment 0 points Most recent by TheZeak March 23SolarWinds Service Desk (SWSD)
• Notification for Purchases

  Answered 56 views 1 comment 0 points Most recent by jeremymayfield February 24SolarWinds Service Desk (SWSD)
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  Change Plan Mandatory

  12 views 0 comments 2 points Most recent by karenn November 2025SolarWinds Service Desk (SWSD) Feature Requests
• How can I add logic

  Answered 96 views 2 comments 0 points Most recent by karenn November 2025SolarWinds Service Desk (SWSD)
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  Automation Rule

  2 views 0 comments 1 point Most recent by karenn November 2025SolarWinds Service Desk (SWSD) Feature Requests
• Change Categories

  Answered ✓ 86 views 2 comments 0 points Most recent by karenn October 2025SolarWinds Service Desk (SWSD)
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  My tasks view modification

  2 views 0 comments 3 points Most recent by karenn October 2025SolarWinds Service Desk (SWSD) Feature Requests
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  approval comments

  2 views 0 comments 3 points Most recent by karenn October 2025SolarWinds Service Desk (SWSD) Feature Requests
• Agent Role Permissions

  Answered ✓ 93 views 2 comments 0 points Most recent by karenn October 2025SolarWinds Service Desk (SWSD)
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  Make Task Users see the real requesters and ability to customize the view

  4 views 0 comments 3 points Most recent by karenn October 2025SolarWinds Service Desk (SWSD) Feature Requests
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  automation rule and show fields

  0 views 0 comments 2 points Most recent by karenn September 2025SolarWinds Service Desk (SWSD) Feature Requests
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  Ability to manipulate default fields such as priority, due at, etc... hide them even from analyst as example

  3 views 5 comments 5 points Most recent by MichaelKane60 August 2025SolarWinds Service Desk (SWSD) Feature Requests
• Field not visible in automation rule

  Answered 222 views 7 comments 0 points Most recent by errorqueen August 2025SolarWinds Service Desk (SWSD)
• Incidents CSV import

  Answered 35 views 3 comments 0 points Most recent by errorqueen August 2025SolarWinds Service Desk (SWSD)
• Automation Rule Based on Tag

  Answered ✓ 16 views 1 comment 0 points Most recent by chazzy_chazz August 2025SolarWinds Service Desk (SWSD)
• User Provisioning

  Answered 33 views 3 comments 0 points Most recent by michael.clark July 2025SolarWinds Service Desk (SWSD)
• Filter Tickets

  Answered ✓ 16 views 4 comments 0 points Most recent by karenn July 2025SolarWinds Service Desk (SWSD)
• Help with the scanner

  4 views 0 comments 0 points Most recent by karenn March 2025SolarWinds Service Desk (SWSD)
• In my service portal is it possible that when i click on a widget it opens in the same tab not a new one ?

  Answered ✓ 32 views 4 comments 0 points Most recent by karenn March 2025SolarWinds Service Desk (SWSD)