Comments
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I actually fixed that by creating mutltiple forms
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I understand what you are saying but it seems that the change states are not appearing as a condition in the automation rules
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I actually found that there is a setting to either show or hide the categories in a change ticket
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Hello @errorqueen thank you for you response. Yes you did respond but I can't get access to the discussion after the update.
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I actually emailed the support and asked them if they could remove the dropbox option and they said no
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can you explain more
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i created a form with a filed in it that is a dropdown and the other is a user I wanted to creat an automation rule for when the dropdown is a specific value so other field will change to a specific user.
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the field is not visible in the automation rule itself
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hello, thank you for your reply I actually fixed it
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in the meantime, should I try and check the mapping?
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thank you joey you have been so helpful
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can you guide to where is the filter exactly, I can't seem to find it
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thank you micheal for your help
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and also can i add fields to my incidents form ?