karenn · Consultant · ✭✭✭

I actually fixed that by creating mutltiple forms

I understand what you are saying but it seems that the change states are not appearing as a condition in the automation rules

I actually found that there is a setting to either show or hide the categories in a change ticket

Hello @errorqueen thank you for you response. Yes you did respond but I can't get access to the discussion after the update.

I actually emailed the support and asked them if they could remove the dropbox option and they said no

can you explain more

i created a form with a filed in it that is a dropdown and the other is a user I wanted to creat an automation rule for when the dropdown is a specific value so other field will change to a specific user.

the field is not visible in the automation rule itself

hello, thank you for your reply I actually fixed it

in the meantime, should I try and check the mapping?

thank you joey you have been so helpful

can you guide to where is the filter exactly, I can't seem to find it

thank you micheal for your help

and also can i add fields to my incidents form ?