We just implemented the Service Desk and I am shocked at some lack of admin control. We can't make the Description input mandatory, the default Attach function has a Choose from Dropbox option we can't remove but the Attachment type of Custom Field only allows one file.
As a quick side note, support can remove the dropbox option! All you need to do is open a ticket with them by emailing technicalsupport@solarwinds.com and they will get it taken care of.
The rest of the points are valid and are things we are prioritizing and working through on the roadmap.
