etsang

3

Customize Blocked Lists with Regular Expressions

10 views 1 comment 3 points Most recent by jholzhey_bu June 25SolarWinds Service Desk (SWSD) Feature Requests

3

Allow public/private comments to be an "Action" for "Update Record" in Automation Rules

11 views 0 comments 3 points Most recent by etsang October 2025SolarWinds Service Desk (SWSD) Feature Requests

5

Ability to Clone Custom Forms

2 views 0 comments 5 points Most recent by etsang September 2025SolarWinds Service Desk (SWSD) Feature Requests

5

Allow ability to disable the attach files button for Service Catalogs

2 views 0 comments 5 points Most recent by etsang January 2025SolarWinds Service Desk (SWSD) Feature Requests

13

Ability to Organize custom fields in Custom Forms/Service Catalog Items

0 views 1 comment 13 points Most recent by caitken August 2024SolarWinds Service Desk (SWSD) Feature Requests

7

Ability to Set Personal Availability Hours

1 view 0 comments 7 points Most recent by etsang August 2024SolarWinds Service Desk (SWSD) Feature Requests

5

Allow the customization of sorting Service Catalog tickets in the Portal View

2 views 0 comments 5 points Most recent by etsang May 2024SolarWinds Service Desk (SWSD) Feature Requests

4

API for attachments and assignee to be supported in Process Integrations

12 views 0 comments 4 points Most recent by etsang May 2024SolarWinds Service Desk (SWSD) Feature Requests

7

Report Module Additions - More Service Catalog supported reporting (custom fields appearing as columns in the reports), Allow all custom field types to be filter-able in reports

0 views 0 comments 7 points Most recent by etsang May 2024SolarWinds Service Desk (SWSD) Feature Requests

3

Allow global permissions/restrictions setup in Roles & Permissions

0 views 0 comments 3 points Most recent by etsang April 2024SolarWinds Service Desk (SWSD) Feature Requests

5

Allow the Ability for Requesters to make Edits to Custom Fields on their Requested Tickets

10 views 0 comments 5 points Most recent by etsang March 2024SolarWinds Service Desk (SWSD) Feature Requests

7

Show the Queues the User is apart of in their User Profile/Properties

0 views 0 comments 7 points Most recent by etsang March 2024SolarWinds Service Desk (SWSD) Feature Requests

7

Ability to Collapse/Expand Roles in Roles & Permissions

0 views 1 comment 7 points Most recent by etsang March 2024SolarWinds Service Desk (SWSD) Feature Requests

5

Ability to expand/collapse related tickets as a requester

0 views 0 comments 5 points Most recent by etsang March 2024SolarWinds Service Desk (SWSD) Feature Requests

5

Universal Search bar on the Portal should also encompass Incident Tickets

0 views 0 comments 5 points Most recent by etsang January 2024SolarWinds Service Desk (SWSD) Feature Requests

4

Add Timezone availability for Users

0 views 0 comments 4 points Most recent by etsang December 2023SolarWinds Service Desk (SWSD) Feature Requests

1

Allow Requesters who are responding to ticket incidents via email/email threads to be able to remove CC'd people and have this translated to the help desk

3 views 5 comments 1 point Most recent by etsang October 2023SolarWinds Service Desk (SWSD) Feature Requests

4

Ability to add an "Instructions" box

0 views 0 comments 4 points Most recent by etsang September 2023SolarWinds Service Desk (SWSD) Feature Requests

1

Having the Ability to Securely Send Messages through SWSD

0 views 0 comments 1 point Most recent by etsang August 2023SolarWinds Service Desk (SWSD) Feature Requests

4

Give Ability to change a Posted Comment from Private to Public

0 views 0 comments 4 points Most recent by etsang January 2023SolarWinds Service Desk (SWSD) Feature Requests

2

Set up Individualized Comment Settings

0 views 0 comments 2 points Most recent by etsang January 2023SolarWinds Service Desk (SWSD) Feature Requests

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