Currently, blocked lists are a feature on SWSD that allows for admins to add addresses or domains that they want to block from emailing our SWSD instance. A great feature that exists in WebHelpDesk is the ability to add an entry onto the blocked list with regular expressions. For example, if one wanted to block ALL emails with the following regular expression, it would be something like the expression below:
info@*
In this case, the first part "info@" denotes the parsing of any email that comes in that contains these keywords. Second part is the asterisks, which denotes ANY keyword that follows after "info@". To put it together, block all email addresses with an "info@" from any domain.
This is helpful when admins want to configure an environment that blocks most external newsletter email addresses, causing spam in the SWSD instance.
